Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (1 biz days early)
🕐 Clock stopped: Canceled (Feb 26, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 26, 2026
12 business days (counted)
Running total: 12 of ? biz days used
Created: Feb 9, 2026
Canceled: Feb 26, 2026
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 9 → Feb 9 |
Created |
▶ Running
|
0 |
0 |
| Feb 9 → Feb 9 |
Scheduled |
▶ Running
|
0 |
0 |
| Feb 9 → Feb 26 |
Ready for Scheduling |
▶ Running
|
12 |
12 |
Coordinators
12.3 days
Over SLA
Created: Feb 9, 2026
Due: Dec 31, 2026
Completed: Feb 26, 2026 (308 days early)
⏱️
12.3d in Ready for Scheduling
Longest Stage
🔄
2 transitions
Status Changes
⚠️
11.3d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
12.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay
11.3 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
12.3d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
2/9/2026 1627 CM LM w/Sheila re ref'd to NNL
Timeline
📋
🗓️
From:
Entered, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
🚫
From:
Ready for Scheduling
To:
Canceled
Duration in Previous:
16d 20h
Bottlenecks
Ready for Scheduling
Duration: 12.3 business days (threshold: 1.0 business days)
Exceeded by 11.3 business days