Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Feb 17, 2026
✗ SLA Missed
🕐 Clock stopped: Completed (Mar 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 11, 2026
1 business day (counted)
Running total: 2 of 5 biz days used
⏸15d
⏸ Clock Paused
Status: Awaiting Parts
Feb 11 → Mar 5, 2026
15 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Feb 9, 2026
Completed: Mar 5, 2026
Business Days Used
2 / 5
0
5d budget
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 9 → Feb 9 |
Created |
▶ Running
|
0 |
0 / 5 |
| Feb 9 → Feb 10 |
Ready for Scheduling |
▶ Running
|
1 |
1 / 5 |
| Feb 10 → Feb 11 |
Assigned |
▶ Running
|
1 |
2 / 5 |
| Feb 11 → Mar 5 |
Awaiting Parts |
⏸ Paused
|
15 |
—
|
| Mar 5 → Mar 5 |
Reschedule |
▶ Running
|
0 |
2 / 5 |
Material Management
16.0d
✗ SLA Missed
Material Management
16.0 days
Over SLA
Coordinators
3.5 days
Over SLA
Created: Feb 9, 2026
Due: Feb 16, 2026
Completed: Mar 5, 2026 (16 days late)
⏱️
16.0d in Awaiting Parts
Longest Stage
🔄
9 transitions
Status Changes
⚠️
16.6d over
Total Delay
📦
1 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
16.0 days stuck in "Awaiting Parts"
⏱️
Total Delay
16.6 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
1.3d
/ 1.0d SLA
Awaiting Parts
16.0d
/ 3.0d SLA
Reschedule
0.2d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
3.10.26 hshaw - clarify with tech if cust keep the part.
🔧
Work Performed
3/5/26 Part was delivered to the site after trying to cancel the order from the vendor. unit is not repaired and not ready for service.
🔍
Technician Findings
Tech found the steer caster damage
⚠️
Problem Description
Steer caster damage
📄
Description
Bed, Electric
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
📦
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
1d 2h
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
1.5, 67
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
22d 6h
✔️
🏁
From:
Completed
To:
Closed
Duration in Previous:
2m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
4d 6h
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
🧾
Invoice Number:
SM-256048
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 16.0 business days (threshold: 3.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
🔗 Related Artifacts
📦
Parts Order 00090123
Closed
Work Details (5)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03100689 |
Labor |
Open |
1.5 |
$0.00 |
Feb 11, 9:59 AM |
| WL-03100690 |
Labor |
Open |
1 |
$95.00 |
Feb 11, 9:59 AM |
| WL-03100691 |
Travel |
Open |
67 |
$0.00 |
Feb 11, 9:59 AM |
| WL-03132125 |
Parts |
Open |
1 |
$229.48 |
Mar 5, 4:48 PM |
| WL-03132126 |
Expenses |
Open |
1 |
$0.00 |
Mar 5, 4:48 PM |