Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Feb 17, 2026
✗ SLA Missed
🕐 Clock stopped: Completed (Feb 25, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 11, 2026
1 business day (counted)
Running total: 2 of 5 biz days used
⏸9d
⏸ Clock Paused
Status: Awaiting Parts
Feb 11 → Feb 25, 2026
9 business days (not counted)
Created: Feb 9, 2026
Completed: Feb 25, 2026
Business Days Used
2 / 5
0
5d budget
Show SLA Clock Detail (4 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 9 → Feb 9 |
Created |
▶ Running
|
0 |
0 / 5 |
| Feb 9 → Feb 10 |
Ready for Scheduling |
▶ Running
|
1 |
1 / 5 |
| Feb 10 → Feb 11 |
Assigned |
▶ Running
|
1 |
2 / 5 |
| Feb 11 → Feb 25 |
Awaiting Parts |
⏸ Paused
|
9 |
—
|
Material Management
10.0d
✗ SLA Missed
Material Management
10.0 days
Over SLA
Coordinators
3.3 days
Over SLA
Created: Feb 9, 2026
Due: Feb 16, 2026
Completed: Feb 25, 2026 (8 days late)
⏱️
10.0d in Awaiting Parts
Longest Stage
🔄
8 transitions
Status Changes
⚠️
12.6d over
Total Delay
📦
1 orders, 0 quotes
Parts & Quotes
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1
Feb 9, 2026
Visit 2
Feb 25, 2026
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
10.0 days stuck in "Awaiting Parts"
⏱️
Total Delay
12.6 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
1.3d
/ 1.0d SLA
Awaiting Parts
10.0d
/ 3.0d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
0.3d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
I replaced the PT Pendant and the steer caster on the bed. I tested all functions and placed back into service.
🔍
Technician Findings
Tech found the hand control and steer caster damage
⚠️
Problem Description
Pete Ramos: Hand control and steer caster damage
📄
Description
Bed, Electric
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
15h 23m
📦
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
1d 2h
⏱️
Type:
Labor
Status:
Open
Qty:
1
⏱️
🔩
Type:
Parts
Status:
Open
Qty:
1
✔️
🏁
From:
Completed
To:
Closed
Duration in Previous:
3m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
6d 6h
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
2m
🧾
Invoice Number:
SM-255526
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 10.0 business days (threshold: 3.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days
🔗 Related Artifacts
📦
Parts Order 00090124
Closed
Work Details (6)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03100696 |
Labor |
Open |
1 |
$0.00 |
Feb 11, 10:07 AM |
| WL-03119991 |
Labor |
Open |
0.5 |
$0.00 |
Feb 25, 6:01 PM |
| WL-03119992 |
Labor |
Open |
1 |
$0.00 |
Feb 25, 6:01 PM |
| WL-03119993 |
Travel |
Open |
16 |
$0.00 |
Feb 25, 6:01 PM |
| WL-03120014 |
Parts |
Open |
1 |
$0.00 |
Feb 25, 6:05 PM |
| WL-03120015 |
Parts |
Open |
1 |
$0.00 |
Feb 25, 6:05 PM |