Work Order 360 View

🔒 Internal CSA Notes

871-0001-02R OUT OF STOCK RC 2/10/26

🔧 Work Performed

I checked all connections to the pc and rebooted the higi kiosk. Once fully rebooted. I logged into the interface and checked all functionality of the BP and scale. I did a user test and rebooted the kiosk. Once rebooted I did another user test once everything passed, I contacted L2 to see if I should still replace any parts. I was informed no parts needed to be replaced because higi is fully operational

🔍 Technician Findings

Higi was fully functional upon arrival

⚠️ Problem Description

Please have WO Number ready when checking in. Higi is a Blood Pressure Kiosk located in Pharmacy. Do not start work on kiosk until you have parts in your possession. (Technician’s responsibility to check if parts are shipped, correct parts received, no damage.) Tech must investigate issue before replacing Parts. Parts will be replaced at the discretion of L2. If unable to resolve with original parts installed, please follow below steps. Part will be shipped next day air to tech's home address. Tech will be sent a PC for replacement. Tech must replace PC kit but do not transfer graphics card from old to new PC. Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts Tech will be shipped replacement Touchscreen nose assembly. Tech will replace all parts shipped, adjust resolution in resolution settings, calibrate, and restore functionality. Touchscreen should be set as main display. Resolution settings 1440×900 / 60HZ top 800×600 / 60HZ bottom Tech will be shipped replacement advertisement monitor. Tech will replace and restore functionality. Top monitor is not displaying. Resolution settings 1440×900 / 60HZ top 800×600 / 60HZ bottom Tech will be sent Key to Kiosk Follow-Up Notes NEEDS: REPLACEMENT PC, REPLACEMENT TOUCHSCREEN, REPLACEMENT TOP MONITOR Use this password to access the kiosk:  GEQ2EXCP If swapping out a PC, you would use: miker0me0g0lfech0  There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.  **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.** 

📄 Description

Merge KMY Kiosk

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