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← WO Overview

WO-01350729 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 MultiCare Mary Bridge — Martin Luther King Jr Way 317, Tacoma WA, 98405

Feb 9, 2026 → May 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (55 biz days late)
Active: 67 biz days
🕐 Clock stopped: Completed (May 17, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
59d
▶ Clock Running
Status: Scheduled
Feb 10 → May 5, 2026
59 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 5 → May 6, 2026
1 business day (counted)
Running total: 60 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
May 6 → May 17, 2026
7 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Closed
May 17 → May 17, 2026
0 business days (counted)
Running total: 67 of ? biz days used
Created: Feb 10, 2026 Completed: May 17, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Feb 10 Scheduled ▶ Running 0 0
Feb 10 → Feb 10 Ready for Scheduling ▶ Running 0 0
Feb 10 → May 5 Scheduled ▶ Running 59 59
May 5 → May 6 Ready for Scheduling ▶ Running 1 60
May 6 → May 17 Scheduled ▶ Running 7 67
May 17 → May 17 Closed ▶ Running 0 67
Dispatch 0.0d
Coordinators 69.5d
Field Work 1.0d
Billing 1.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
69.5 days
Over SLA
Field Work
1.0 days
Billing
1.6 days
Created: Feb 10, 2026 Due: Dec 31, 2026 Completed: May 17, 2026 (228 days early)
📅
68.0 days Total Age
⏱️
59.5d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
66.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 May 15, 2026
Visit 2 May 16, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay 59.5 days stuck in "Scheduled"
⏱️
Total Delay 66.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
66.9d / 2.0d SLA
Ready for Scheduling
2.5d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/9/2026 2000 CM ack msg; LM w/WZ; 2/10/2026 1116 TN avail; 1148 LM w/Sheila re cnfm; 1213 Sheila cnfm; 1337 ack cnfm; LM w/TN; 1422 TN ack cnfm; 5/4/2026 Sheila asking about 1500-2300 T; 5/6/2026 1413 CM 2nd msg w/TN; 1433 TN decline; 1521 LM w/Sheila

Timeline

📋
▶
3 Work Order Created Feb 9, 8:24 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 10, 2:38 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 18h 11m
🚨 60.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee May 5, 3:39 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 84d 0h
⏳ 2.0 business days
🗓️
Status: Scheduled by Caitlin Mcgee May 6, 4:53 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 1h
⚠️ 7.9 business days
💵
▶
3 Expenses Added May 15, 10:52 PM
Expenses Added → Expenses Added → 2x Labor Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 4, 7
⏱️
▶
2 Labor Added May 15, 10:57 PM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added May 16, 2:18 PM
Type: Labor
Status: Open
Qty: 8
🏁
▶
2 Status: Closed May 17, 12:42 PM
Status: Closed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 Labor Added May 17, 12:50 PM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added May 17, 12:57 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Tikisha Nock May 17, 1:06 PM
From: Closed
To: Completed
Duration in Previous: 23m
⏳ 1.0 business days
🏁
Status: Closed by Caitlin Mcgee May 18, 1:17 PM
From: Completed
To: Closed
Duration in Previous: 1d 0h
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush May 21, 3:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 2h
📨
Status: Invoice Pending by Hannah Shaw May 21, 6:11 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 47m
🧾
▶
2 Invoice Created May 22, 4:56 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 45m

Bottlenecks

Scheduled
Duration: 59.5 business days (threshold: 2.0 business days)
Exceeded by 57.5 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Tikisha Nock
Scheduled
May 15, 2:00 PM
Created
Feb 9, 8:24 PM
Invoice #
SM-262609

Work Details (12)

Name Type Status Qty Amount Date
WL-03228739 Expenses Open 1 $68.00 May 15, 10:52 PM
WL-03228745 Expenses Open 1 $89.93 May 15, 10:53 PM
WL-03228750 Labor Open 4 $977.00 May 15, 10:55 PM
WL-03228751 Labor Open 7 $280.00 May 15, 10:56 PM
WL-03228763 Labor Open 0.5 $20.00 May 15, 10:57 PM
WL-03228765 Expenses Open 1 $199.80 May 15, 11:00 PM
WL-03229065 Labor Open 8 $1,042.00 May 16, 2:18 PM
WL-03229370 Labor Open 0.5 $20.00 May 17, 12:44 PM
WL-03229372 Labor Open 0.5 $20.00 May 17, 12:50 PM
WL-03229374 Expenses Open 1 $215.96 May 17, 12:54 PM
WL-03229376 Expenses Open 1 $68.00 May 17, 12:57 PM
WL-03229377 Expenses Open 1 $199.80 May 17, 12:58 PM

Details