📍 MultiCare Mary Bridge — Martin Luther King Jr Way 317, Tacoma WA, 98405
Feb 9, 2026 → May 17, 2026
✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (55 biz days late)
Active: 67 biz days
🕐 Clock stopped: Completed (May 17, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 19, 2026
6 business days (counted)
Running total: 6 of ? biz days used
61d
▶ Clock Running
Status: Scheduled
Feb 19 → May 17, 2026
61 business days (counted)
Running total: 67 of ? biz days used
Created: Feb 10, 2026Completed: May 17, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 10 → Feb 10
Created
▶ Running
0
0
Feb 10 → Feb 10
Scheduled
▶ Running
0
0
Feb 10 → Feb 19
Ready for Scheduling
▶ Running
6
6
Feb 19 → May 17
Scheduled
▶ Running
61
67
Coordinators69.0d
Billing1.6d
✗ SLA Missed
Coordinators
69.0 days
Over SLA
Billing
1.6 days
Created: Feb 10, 2026
Due: Dec 31, 2026
Completed: May 17, 2026 (228 days early)
📅
68.0 daysTotal Age
⏱️
62.0d in ScheduledLongest Stage
🔄
6 transitionsStatus Changes
⚠️
69.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
11 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1May 14, 2026
Visit 2May 15, 2026
Visit 3May 16, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay62.0 days stuck in "Scheduled"
⏱️
Total Delay69.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
7.0d / 1.0d SLA
Scheduled
62.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/9/2026 2000 CM ack msg; LM w/WZ; 2014 DC decline; 2/11/2026 1850 LM w/Sheila re NAr; 2/17/2026 1437 JaB avail; 1620 LM w/Sheila re cnfm; 1659 Sheila cnfm; 1727 ack cnfm; LM w/JaB; 2/19/26 0559 JBu ack cnfm
📅
symplr
May 16, 2026 8:00am – 4:30pm
Work Order: WO-01350730
Location: MultiCare Mary Bridge
Address: Martin Luther King Jr Way 317, Tacoma, WA 98405
Contact Name: Sheila Hoskins
Contact Phone: 206-890-1290
Contact Email: sheila.hoskins@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://
📅
symplr
May 15, 2026 2:00pm – 6:00pm
Work Order: WO-01350730
Location: MultiCare Mary Bridge
Address: Martin Luther King Jr Way 317, Tacoma, WA 98405
Contact Name: Sheila Hoskins
Contact Phone: 206-890-1290
Contact Email: sheila.hoskins@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://
Timeline
📋
▶
2
Work Order Created Feb 9, 8:26 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling, Scheduled
To:Scheduled, Ready for Scheduling
Duration in Previous:0m
⚠️7.4 business days
🗓️
▶
2
Status: Scheduled Feb 19, 9:44 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician:Jacqueline Burns
🚨13.0 business days
👷
Technician Assigned by Caitlin McgeeMar 9, 6:23 PM
Technician:CSOL Admin, Jacqueline Burns
🚨49.7 business days
⏱️
4x Labor Added May 16, 5:14 PM
Type:Labor
Status:Open
Qty:3, 1, 4, 8
💵
▶
2
5x Expenses Added May 16, 5:21 PM
5x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type:Expenses
Status:Open
Qty:1
✔️
Status: Completed by Jacqueline BurnsMay 17, 11:15 AM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:87d 0h, 0m
⏳4.0 business days
📄
Status: Ready to Bill by Wayne RushMay 21, 3:23 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 4h
📨
Status: Invoice Pending by Hannah ShawMay 21, 6:11 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2h 47m
🧾
▶
2
Invoice Created May 22, 4:56 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:22h 45m
Bottlenecks
Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 62.0 business days (threshold: 2.0 business days)
Exceeded by 60.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)