📍 MultiCare Mary Bridge — Martin Luther King Jr Way 317, Tacoma WA, 98405
Feb 9, 2026 → May 20, 2026
✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (57 biz days late)
Active: 70 biz days
🕐 Clock stopped: Completed (May 20, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
49d
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Apr 21, 2026
49 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 21 → Apr 21, 2026
0 business days (counted)
Running total: 49 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Apr 21 → May 7, 2026
12 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
May 7 → May 7, 2026
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 7 → May 8, 2026
1 business day (counted)
Running total: 62 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
May 8 → May 20, 2026
8 business days (counted)
Running total: 70 of ? biz days used
Created: Feb 10, 2026Completed: May 20, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 10 → Feb 10
Created
▶ Running
0
0
Feb 10 → Feb 10
Scheduled
▶ Running
0
0
Feb 10 → Apr 21
Ready for Scheduling
▶ Running
49
49
Apr 21 → Apr 21
Scheduled
▶ Running
0
49
Apr 21 → May 7
Ready for Scheduling
▶ Running
12
61
May 7 → May 7
Scheduled
▶ Running
0
61
May 7 → May 8
Ready for Scheduling
▶ Running
1
62
May 8 → May 20
Scheduled
▶ Running
8
70
Coordinators72.6d
Field Work0.0d
Billing0.8d
✗ SLA Missed
Coordinators
72.6 days
Over SLA
Field Work
0.0 days
Billing
0.8 days
Created: Feb 10, 2026
Due: Dec 31, 2026
Completed: May 20, 2026 (225 days early)
📅
71.0 daysTotal Age
⏱️
50.0d in Ready for SchedulingLongest Stage
🔄
9 transitionsStatus Changes
⚠️
73.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
17 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1May 18, 2026
Visit 2May 19, 2026
Visit 3May 20, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay50.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay73.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
63.6d / 1.0d SLA
Scheduled
9.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.8d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.7d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/9/2026 2000 CM ack msg; LM w/WZ; 2014 DC decline; 2/11/2026 1850 LM w/Sheila re NAr; 4/21/2026 1615 STILL A NEED; 5/7/2026 1620 Sheila req. GH; 1917 LM w/GH; 1925 GH decline; 1443 LV avail if doubles; 1932 LM w/Sheila; 5/8/26 1023 no doubles, just eve shifts; LM w/LV; 1055 LV okay with eve - LM w/Sheila re cnfm; 1110 Sheila cnfm; ack cnfm, LM w/LV; 1123 LV ack cnfm
📅
symplr
May 19, 2026 4:00pm – 12:00am
Work Order: WO-01350731
Location: MultiCare Mary Bridge
Address: Martin Luther King Jr Way 317, Tacoma, WA 98405
Contact Name: Sheila Hoskins
Contact Phone: 206-890-1290
Contact Email: sheila.hoskins@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://
📅
symplr
May 18, 2026 4:00pm – 12:00am
Work Order: WO-01350731
Location: MultiCare Mary Bridge
Address: Martin Luther King Jr Way 317, Tacoma, WA 98405
Contact Name: Sheila Hoskins
Contact Phone: 206-890-1290
Contact Email: sheila.hoskins@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://