Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350733 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 MultiCare Mary Bridge — Martin Luther King Jr Way 317, Tacoma WA, 98405

Feb 9, 2026 → Present

🟢 On Track
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
⚠ 117 biz days overdue
Active: 129 biz days
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
129d
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Aug 15, 2026
129 business days (counted)
Running total: 129 of ? biz days used
Created: Feb 10, 2026 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Feb 10 Scheduled ▶ Running 0 0
Feb 10 → Aug 15 Ready for Scheduling ▶ Running 129 129
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Feb 10, 2026 Due: Dec 31, 2026 (138 days left)
📅
130.0 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 186 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/9/2026 2000 CM ack msg; LM w/WZ; 2014 DC decline; 2/11/2026 1850 LM w/Sheila re NAr; 4/21/2026 1615 STILL A NEED

Timeline

📋
▶
2 Work Order Created Feb 9, 8:26 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
May 15, 2:00 PM
Created
Feb 9, 8:26 PM
Invoice #
N/A

Details