Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (36 biz days late)
🕐 Clock stopped: Canceled (Apr 21, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
49d
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Apr 21, 2026
49 business days (counted)
Running total: 49 of ? biz days used
Created: Feb 10, 2026
Canceled: Apr 21, 2026
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 10 → Feb 10 |
Created |
▶ Running
|
0 |
0 |
| Feb 10 → Feb 10 |
Scheduled |
▶ Running
|
0 |
0 |
| Feb 10 → Apr 21 |
Ready for Scheduling |
▶ Running
|
49 |
49 |
Coordinators
50.0 days
Over SLA
Created: Feb 10, 2026
Due: Dec 31, 2026
Completed: Apr 21, 2026 (254 days early)
⏱️
50.0d in Ready for Scheduling
Longest Stage
🔄
2 transitions
Status Changes
⚠️
49.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
50.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay
49.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
50.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
2/9/2026 2000 CM ack msg; LM w/WZ; 2014 DC decline; 2/11/2026 1850 LM w/Sheila re NAr; 4/21/2026 1609 FILLED
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
🚫
From:
Ready for Scheduling
To:
Canceled
Duration in Previous:
70d 18h
Bottlenecks
Ready for Scheduling
Duration: 50.0 business days (threshold: 1.0 business days)
Exceeded by 49.0 business days