Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350769 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 10, 2026 → Feb 10, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Feb 10)
✓ SLA Met (16d early)
Dispatch 0.0d
Coordinators 0.9d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.9 days
Over SLA
Billing
0.3 days
Created: Feb 10, 2026 Due: Feb 27, 2026 Completed: Feb 10, 2026 (17 days early)
📅
1.0 days Total Age
⏱️
4.2d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 4.2 days stuck in "Closed"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.7d / 0.5d SLA
Closed
7.2d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
WO Correction Needed
0.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.16.26 hshaw - missing PM checklist

🔧 Work Performed
preformed pm as per mfg worksheet to ensure bed is ready for use
🔍 Technician Findings
found bed
⚠️ Problem Description
pm due Robles, Carlos
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 10, 9:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 10, 11:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 20m
⏱️
Labor Added Feb 10, 12:23 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Carlos Robles Feb 10, 5:10 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5h 15m, 0m
⏳ 4.9 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 16, 9:34 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 16h
💵
Status: Billing Review by Hannah Shaw Feb 16, 9:45 AM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 10m
🏁
Status: Closed by Matthew Bateman Feb 16, 9:52 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 7m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 18, 7:45 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
📨
▶
3 Status: Invoice Pending Feb 18, 9:49 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-254254

Bottlenecks

Assigned
Duration: 5.3 business hours (threshold: 4.0 business hours)
Exceeded by 1.3 business hours
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 10, 9:34 AM
Invoice #
SM-254254

Work Details (1)

Name Type Status Qty Amount Date
WL-03099120 Labor Open 1 $0.00 Feb 10, 12:23 PM

Details