Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350770 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 10, 2026 → Feb 11, 2026

✅ Completed

PSM Last business day of February 2026

Target: Feb 27, 2026

🕐 Clock stopped: Completed (Feb 11)

✓ SLA Met (15d early)

Dispatch 0.0d

Coordinators 2.2d

Field Work 0.1d

Billing 2.4d

✓ SLA Met

Dispatch
0.0 days

Coordinators
2.2 days
Over SLA

Field Work
0.1 days

Billing
2.4 days
Over SLA

Created: Feb 10, 2026 Due: Feb 27, 2026 Completed: Feb 11, 2026 (16 days early)

📅

2.0 days Total Age

⏱️

3.7d in Closed Longest Stage

🔄

6 transitions Status Changes

⚠️

5.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with minor delays

Invoiced • 93 days old

🚨

Primary Delay 3.7 days stuck in "Closed"

⏱️

Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.3d / 1.0d SLA

Assigned

1.9d / 0.5d SLA

Completed

0.1d / 1.0d SLA

Closed

3.7d / 1.0d SLA

Ready to Bill

2.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        preformed pm as per mfg worksheet to ensure bed is ready for use                    

🔍 Technician Findings

                        found bed                    

⚠️ Problem Description

                        pm due

Robles, Carlos                    

📄 Description

                        Bed, Electric                    

Timeline

📋

▶

2 Work Order Created Feb 10, 9:36 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Sherry Reich

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

2 Technician Assigned Feb 10, 11:55 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 2h 18m

⏱️

Labor Added Feb 11, 11:40 AM

Type: Labor

Status: Open

Qty: 1

✔️

Status: Completed by Carlos Robles Feb 11, 11:51 AM

From: Assigned

To: Completed

Duration in Previous: 23h 56m

🏁

Status: Closed by Carlos Robles Feb 11, 1:02 PM

From: Completed

To: Closed

Duration in Previous: 1h 10m

⏳ 4.0 business days

📄

Status: Ready to Bill by Hannah Shaw Feb 16, 9:48 AM

From: Closed

To: Ready to Bill

Duration in Previous: 4d 20h

⏳ 2.0 business days

📨

▶

2 Status: Invoice Pending Feb 17, 9:58 PM

Status: Invoice Pending → Invoice Created

🧾

Invoice Created

Invoice Number: SM-254239

Bottlenecks

Assigned

Duration: 1.9 business days (threshold: 4.0 business hours)

Exceeded by 1.4 business days

Closed

Duration: 3.7 business days (threshold: 1.0 business days)

Exceeded by 2.7 business days

Ready to Bill

Duration: 2.4 business days (threshold: 1.0 business days)

Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Carlos Robles

Scheduled

N/A

Created

Feb 10, 9:36 AM

Invoice #

SM-254239

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03100897	Labor	Open	1	$0.00	Feb 11, 11:40 AM