Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350771 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 10, 2026 → Feb 11, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Feb 11)
✓ SLA Met (15d early)
Dispatch 0.0d
Coordinators 2.2d
Field Work 0.0d
Billing 2.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.2 days
Over SLA
Field Work
0.0 days
Billing
2.4 days
Over SLA
Created: Feb 10, 2026 Due: Feb 27, 2026 Completed: Feb 11, 2026 (16 days early)
📅
2.0 days Total Age
⏱️
3.7d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
5.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 3.7 days stuck in "Closed"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
1.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.7d / 1.0d SLA
Ready to Bill
2.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
preformed pm as per mfg worksheet to ensure bed is ready for use
🔍 Technician Findings
found bed
⚠️ Problem Description
pm due Robles, Carlos
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 10, 9:37 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 10, 11:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 16m
⏳ 2.0 business days
⏱️
Labor Added Feb 11, 12:13 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Feb 11, 12:57 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Robles
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 16, 9:47 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 20h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 17, 9:58 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254239

Bottlenecks

Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Ready to Bill
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 10, 9:37 AM
Invoice #
SM-254239

Work Details (1)

Name Type Status Qty Amount Date
WL-03100941 Labor Open 1 $0.00 Feb 11, 12:13 PM

Details