Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350779 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Feb 10, 2026 → May 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (29 biz days early)
Active: 68 biz days
🕐 Clock stopped: Invoiced (May 18, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Completed
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Closed
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Closed
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Closed
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Closed
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 10 of ? biz days used
7d
▶ Clock Running
Status: Closed
Feb 25 → Mar 6, 2026
7 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 17 of ? biz days used
25d
▶ Clock Running
Status: Closed
Mar 6 → Apr 10, 2026
25 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Billing Review
Apr 10 → Apr 16, 2026
4 business days (counted)
Running total: 46 of ? biz days used
22d
▶ Clock Running
Status: Incomplete
Apr 16 → May 18, 2026
22 business days (counted)
Running total: 68 of ? biz days used
Created: Feb 10, 2026 Invoiced: May 18, 2026
Show SLA Clock Detail (19 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Feb 13 Assigned ▶ Running 3 3
Feb 13 → Feb 13 Completed ▶ Running 0 3
Feb 13 → Feb 17 Closed ▶ Running 1 4
Feb 17 → Feb 17 WO Correction Needed ▶ Running 0 4
Feb 17 → Feb 18 Closed ▶ Running 1 5
Feb 18 → Feb 18 WO Correction Needed ▶ Running 0 5
Feb 18 → Feb 19 Closed ▶ Running 1 6
Feb 19 → Feb 19 WO Correction Needed ▶ Running 0 6
Feb 19 → Feb 19 Incomplete ▶ Running 0 6
Feb 19 → Feb 20 Closed ▶ Running 1 7
Feb 20 → Feb 24 Billing Review ▶ Running 2 9
Feb 24 → Feb 25 WO Correction Needed ▶ Running 1 10
Feb 25 → Mar 6 Closed ▶ Running 7 17
Mar 6 → Mar 6 WO Correction Needed ▶ Running 0 17
Mar 6 → Mar 6 Incomplete ▶ Running 0 17
Mar 6 → Apr 10 Closed ▶ Running 25 42
Apr 10 → Apr 16 Billing Review ▶ Running 4 46
Apr 16 → May 18 Incomplete ▶ Running 22 68
Dispatch 0.0d
Coordinators 3.6d
Field Work 0.1d
Incomplete 22.8d (excluded)
Billing 9.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.6 days
Over SLA
Field Work
0.1 days
Incomplete (excluded from total)
22.8 days
Billing
9.8 days
Over SLA
Created: Feb 10, 2026 Due: Jun 30, 2026 Completed: May 18, 2026 (43 days early)
📅
69.0 days Total Age
⏱️
26.0d in Closed Longest Stage
🔄
22 transitions Status Changes
⚠️
53.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 26.0 days stuck in "Closed"
⏱️
Total Delay 53.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.6d / 0.5d SLA
Completed
0.1d / 1.0d SLA
Closed
53.1d / 1.0d SLA
WO Correction Needed
1.8d
Incomplete
22.8d
Billing Review
8.0d / 2.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/5/26 Dpatton - per note below; duplicate WO 1322094 (listed below) was cancelled; this WO has been verified and has correct attachments. RTB. (showing duplicate on the report but is correct)


Dispatch created duplicate WO-01322094 by mistake. Please cancel that WO, and invoice this one. Thanks

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Feb 10, 10:00 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Ashley Luman
Technician: Konstantin Barskiy
⏳ 3.0 business days
👷
Technician Assigned by Angela Roosa Feb 12, 3:57 PM
Technician: Derick Velazquez
⏱️
Labor Added Feb 12, 11:59 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 13, 12:06 AM
From: Assigned
To: Completed
Duration in Previous: 2d 14h
🏁
Status: Closed by Derick Velazquez Feb 13, 1:01 AM
From: Completed
To: Closed
Duration in Previous: 55m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 17, 3:20 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 14h
🏁
Status: Closed by Derick Velazquez Feb 17, 5:10 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 49m
✏️
Status: WO Correction Needed by Diane Patton Feb 18, 2:43 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 21h 33m
🏁
Status: Closed by Derick Velazquez Feb 18, 6:13 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 29m
✏️
Status: WO Correction Needed by Diane Patton Feb 19, 10:46 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 16h 33m
⚠️
Status: Incomplete by Derick Velazquez Feb 19, 11:11 AM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 25m
🏁
Status: Closed by Derick Velazquez Feb 19, 12:02 PM
From: Incomplete
To: Closed
Duration in Previous: 50m
💵
Status: Billing Review by Diane Patton Feb 20, 9:51 AM
From: Closed
To: Billing Review
Duration in Previous: 21h 48m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 6:59 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 4d 9h
🏁
Status: Closed by Derick Velazquez Feb 24, 11:03 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 4h 4m
⚠️ 7.1 business days
✏️
Status: WO Correction Needed by Yecenia Campos Mar 5, 8:14 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 8d 21h
⚠️
Status: Incomplete by Derick Velazquez Mar 6, 12:31 AM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 4h 16m
🏁
Status: Closed by Derick Velazquez Mar 6, 1:03 AM
From: Incomplete
To: Closed
Duration in Previous: 31m
🚨 26.0 business days
💵
Status: Billing Review by Diane Patton Apr 10, 12:17 PM
From: Closed
To: Billing Review
Duration in Previous: 35d 10h
⚠️ 5.0 business days
⚠️
Status: Incomplete by Yecenia Campos Apr 16, 2:47 PM
From: Billing Review
To: Incomplete
Duration in Previous: 6d 2h
🚨 23.0 business days
🏁
Status: Closed by Derick Velazquez May 18, 1:57 PM
From: Incomplete
To: Closed
Duration in Previous: 31d 23h
🚨 14.0 business days
📄
Status: Ready to Bill by Diane Patton Jun 5, 5:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18d 3h
📨
▶
3 Status: Invoice Pending Jun 5, 6:09 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-264139
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours
Billing Review
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 7.2 business days (threshold: 1.0 business days)
Exceeded by 6.2 business days
Closed
Duration: 26.0 business days (threshold: 1.0 business days)
Exceeded by 25.0 business days
Billing Review
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 13.8 business days (threshold: 1.0 business days)
Exceeded by 12.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Feb 10, 10:00 AM
Invoice #
SM-264139

Work Details (1)

Name Type Status Qty Amount Date
WL-03104406 Labor Open 0.75 $56.48 Feb 12, 11:59 PM

Details