Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350785 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 10, 2026 → Feb 10, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Invoiced (Feb 10)
✓ SLA Met (16d early)
Dispatch 0.0d
Coordinators 0.2d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
0.0 days
Billing
0.2 days
Created: Feb 10, 2026 Due: Feb 27, 2026 Completed: Feb 10, 2026 (17 days early)
📅
0.2 days Total Age
⏱️
4.6d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
3.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 4.6 days stuck in "Closed"
⏱️
Total Delay 3.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
4.6d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
preformed pm as per mfg worksheet to ensure bed is ready for use
🔍 Technician Findings
found bed
⚠️ Problem Description
Carlos Robles: pm due
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 10, 10:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏱️
▶
2 Labor Added Feb 10, 11:51 AM
Labor Added → Status: Completed
✔️
Status: Completed by Carlos Robles
From: Ready for Scheduling
To: Completed
Duration in Previous: 1h 43m
👷
▶
3 Status: Assigned Feb 10, 11:57 AM
Status: Assigned → Technician Assigned → Status: Closed
👷
Technician Assigned by Melissa Owens
Technician: Carlos Robles
🏁
Status: Closed by Carlos Robles
From: Assigned
To: Closed
Duration in Previous: 1m
⏳ 4.1 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 16, 12:44 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 12h
📨
▶
2 Status: Invoice Pending Feb 16, 2:06 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 16, 9:00 AM
Invoice Number: SM-254050

Bottlenecks

Closed
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 10, 10:07 AM
Invoice #
SM-254050

Work Details (1)

Name Type Status Qty Amount Date
WL-03099065 Labor Open 1 $0.00 Feb 10, 11:51 AM

Details