Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350786 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 10, 2026 → Feb 10, 2026

✅ Completed

PSM Last business day of February 2026

Target: Feb 27, 2026

🕐 Clock stopped: Completed (Feb 10)

✓ SLA Met (16d early)

Dispatch 0.0d

Coordinators 0.2d

Field Work 0.0d

Billing 0.2d

✓ SLA Met

Dispatch
0.0 days

Coordinators
0.2 days

Field Work
0.0 days

Billing
0.2 days

Created: Feb 10, 2026 Due: Feb 27, 2026 Completed: Feb 10, 2026 (17 days early)

📅

0.2 days Total Age

⏱️

4.6d in Closed Longest Stage

🔄

7 transitions Status Changes

⚠️

3.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with minor delays

Invoiced • 93 days old

🚨

Primary Delay 4.6 days stuck in "Closed"

⏱️

Total Delay 3.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.2d / 1.0d SLA

Assigned

0.0d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

4.6d / 1.0d SLA

Ready to Bill

0.2d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        preformed pm as per mfg worksheet                    

🔍 Technician Findings

                        found bed                    

⚠️ Problem Description

                        Carlos Robles: pm due                    

📄 Description

                        Bed, Electric                    

Timeline

📋

▶

2 Work Order Created Feb 10, 10:07 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 1m

⏱️

Labor Added Feb 10, 10:45 AM

Type: Labor

Status: Open

Qty: 1

👷

▶

3 Status: Assigned Feb 10, 11:42 AM

Status: Assigned → Technician Assigned → Status: Completed

👷

Technician Assigned by Melissa Owens

Technician: Carlos Robles

✔️

Status: Completed by Carlos Robles

From: Assigned

To: Completed

Duration in Previous: 4m

🏁

Status: Closed by Carlos Robles Feb 10, 11:49 AM

From: Completed

To: Closed

Duration in Previous: 3m

⏳ 4.1 business days

📄

Status: Ready to Bill by Hannah Shaw Feb 16, 12:43 AM

From: Closed

To: Ready to Bill

Duration in Previous: 5d 12h

📨

▶

2 Status: Invoice Pending Feb 16, 2:06 AM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🧾

Invoice Created Feb 16, 9:00 AM

Invoice Number: SM-254050

Bottlenecks

Closed

Duration: 4.6 business days (threshold: 1.0 business days)

Exceeded by 3.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Carlos Robles

Scheduled

N/A

Created

Feb 10, 10:07 AM

Invoice #

SM-254050

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03098960	Labor	Open	1	$0.00	Feb 10, 10:45 AM