Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350790 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 23226

Feb 10, 2026 → Feb 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (9 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Feb 10 → Feb 16, 2026
3 business days (counted)
Running total: 3 of ? biz days used
Created: Feb 10, 2026 Completed: Feb 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Feb 10 Ready for Scheduling ▶ Running 0 0
Feb 10 → Feb 16 Assigned ▶ Running 3 3
Dispatch 0.0d
Coordinators 4.1d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.1 days
Over SLA
Billing
0.1 days
Created: Feb 10, 2026 Due: Feb 27, 2026 Completed: Feb 16, 2026 (11 days early)
📅
4.0 days Total Age
⏱️
8.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
10.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 8.0 days stuck in "Closed"
⏱️
Total Delay 10.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
3.9d / 0.5d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
preformed pm as per mfg worksheet to ensure bed is ready for use
🔍 Technician Findings
found unit
⚠️ Problem Description
pm due Robles, Carlos
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 10, 10:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 10, 11:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 45m
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added Feb 16, 9:08 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Carlos Robles
From: Assigned, Completed, Tech Off Site
To: Completed, Tech Off Site, Closed
Duration in Previous: 5d 21h, 0m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 26, 10:20 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 1h
📨
Status: Invoice Pending by Hannah Shaw Feb 26, 10:54 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 34m, 0m
🚨 69.0 business days
🧾
Invoice Created Jun 3, 4:18 PM
Invoice Number: SM-254954

Bottlenecks

Assigned
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 10, 10:09 AM
Invoice #
SM-254954

Work Details (3)

Name Type Status Qty Amount Date
WL-03106852 Labor Open 0.5 $0.00 Feb 16, 9:08 AM
WL-03106853 Labor Open 1 $0.00 Feb 16, 9:08 AM
WL-03106854 Travel Open 21 $0.00 Feb 16, 9:08 AM

Details