Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350791 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 23226

Feb 10, 2026 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (6 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Feb 10 → Feb 19, 2026
6 business days (counted)
Running total: 6 of ? biz days used
Created: Feb 10, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Feb 10 Ready for Scheduling ▶ Running 0 0
Feb 10 → Feb 19 Assigned ▶ Running 6 6
Dispatch 0.0d
Coordinators 7.1d
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.1 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Feb 10, 2026 Due: Feb 27, 2026 Completed: Feb 19, 2026 (8 days early)
📅
7.0 days Total Age
⏱️
6.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
11.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 6.9 days stuck in "Assigned"
⏱️
Total Delay 11.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
6.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
5.1d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
preformed pm as per mfg worksheet to ensure unit is ready for use
🔍 Technician Findings
found unit
⚠️ Problem Description
pm due Robles, Carlos
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 10, 10:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 10, 11:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 43m
⚠️ 7.0 business days
✔️
▶
3 Status: Completed Feb 19, 5:59 PM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Carlos Robles
From: Completed
To: Closed
Duration in Previous: 2m
⚠️ 5.7 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 26, 2:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 20h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 12h 14m, 0m
🚨 68.0 business days
🧾
Invoice Created Jun 3, 4:18 PM
Invoice Number: SM-255042

Bottlenecks

Assigned
Duration: 6.9 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business days
Closed
Duration: 5.1 business days (threshold: 1.0 business days)
Exceeded by 4.1 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 10, 10:11 AM
Invoice #
SM-255042

Work Details (1)

Name Type Status Qty Amount Date
WL-03112711 Labor Open 1 $0.00 Feb 19, 6:01 PM

Details