Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350794 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Feb 10, 2026 → Feb 13, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 13)
✓ SLA Met (76d early)
Dispatch 0.0d
Coordinators 3.6d
Field Work 0.1d
Billing 2.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.6 days
Over SLA
Field Work
0.1 days
Billing
2.1 days
Over SLA
Created: Feb 10, 2026 Due: Apr 30, 2026 Completed: Feb 13, 2026 (76 days early)
📅
3.7 days Total Age
⏱️
3.6d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
6.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 3.6 days stuck in "Assigned"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.6d / 0.5d SLA
Completed
0.1d / 1.0d SLA
Closed
6.8d / 1.0d SLA
WO Correction Needed
0.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/18/26 DPatton - please add required pictures of SN's and return WO to close.

Missing pictures of Serial Numbers

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Feb 10, 10:14 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Ashley Luman
Technician: Derick Velazquez
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 12, 11:59 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Derick Velazquez Feb 13, 12:06 AM
From: Assigned
To: Completed
Duration in Previous: 2d 13h
🏁
Status: Closed by Derick Velazquez Feb 13, 12:58 AM
From: Completed
To: Closed
Duration in Previous: 52m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 17, 3:19 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 14h
🏁
Status: Closed by Derick Velazquez Feb 17, 5:10 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 50m
✏️
Status: WO Correction Needed by Diane Patton Feb 18, 2:52 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 21h 41m
🏁
Status: Closed by Derick Velazquez Feb 18, 6:04 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 12m
✏️
Status: WO Correction Needed by Diane Patton Feb 19, 2:27 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 20h 23m
🏁
Status: Closed by Derick Velazquez Feb 19, 3:13 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 46m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 20, 3:39 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
⏳ 2.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 23, 4:13 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3d 0h, 0m
🚨 34.0 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-254695

Bottlenecks

Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Feb 10, 10:14 AM
Invoice #
SM-254695

Work Details (3)

Name Type Status Qty Amount Date
WL-03104404 Labor Open 0.75 $56.48 Feb 12, 11:59 PM
WL-03104418 Labor Open 1 $0.00 Feb 13, 12:02 AM
WL-03104419 Labor Open 1 $0.00 Feb 13, 12:02 AM

Details