Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350796 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Feb 10, 2026 → Feb 11, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 17, 2026
🕐 Clock stopped: Completed (Feb 11)
✓ SLA Met (5d early)
Dispatch 0.0d
Coordinators 2.1d
Field Work 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.1 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Feb 10, 2026 Due: Feb 17, 2026 Completed: Feb 11, 2026 (6 days early)
📅
2.0 days Total Age
⏱️
5.4d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
5.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 5.4 days stuck in "Closed"
⏱️
Total Delay 5.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
1.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
5.4d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
tracked bed to 2nd floor , assessed bed and found no issue informed nurse station that bed is pt ready
🔍 Technician Findings
tracked bed to 2nd floor , assessed bed and found no issue informed nurse station that bed is pt ready
⚠️ Problem Description
Sameday Services 2FL rm31 Bed, Electric Customer states that the electrical control isn't working even though its plugged in. This is a Non-urgent call.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 10, 10:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 10, 11:52 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 35m
⏳ 2.0 business days
⏱️
▶
3 Labor Added Feb 11, 3:54 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Yves Dessin
From: Assigned
To: Completed
Duration in Previous: 1d 4h
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 4m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 18, 7:59 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 16h
📨
▶
2 Status: Invoice Pending Feb 18, 10:28 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 27.0 business days
🧾
Invoice Created Mar 26, 9:48 AM
Invoice Number: SM-254262

Bottlenecks

Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Closed
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Feb 10, 10:16 AM
Invoice #
SM-254262

Work Details (1)

Name Type Status Qty Amount Date
WL-03101493 Labor Open 1 $0.00 Feb 11, 3:54 PM

Details