Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350799 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Feb 10, 2026 → Mar 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (4 biz days late)
Active: 17 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Assigned
Feb 10 → Mar 6, 2026
17 business days (counted)
Running total: 17 of ? biz days used
Created: Feb 10, 2026 Completed: Mar 6, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Feb 10 Ready for Scheduling ▶ Running 0 0
Feb 10 → Mar 6 Assigned ▶ Running 17 17
Dispatch 0.0d
Coordinators 17.7d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
17.7 days
Over SLA
Billing
0.1 days
Created: Feb 10, 2026 Due: Feb 27, 2026 Completed: Mar 6, 2026 (6 days late)
📅
17.6 days Total Age
⏱️
17.5d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
18.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 17.5 days stuck in "Assigned"
⏱️
Total Delay 18.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
17.5d / 0.5d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM performed and complete
🔍 Technician Findings
unit within oem specs
⚠️ Problem Description
Kenneth Lancara: PM request
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 10, 10:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 10, 11:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 39m
⚠️ 8.0 business days
👷
Technician Assigned by Laura Hill Feb 20, 11:19 AM
Technician: David Hernandez
🚨 10.0 business days
⏱️
▶
2 3x Labor Added Mar 5, 11:49 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by David Hernandez
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 23d 11h, 0m
⏳ 2.1 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 10, 1:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 0h
📨
▶
2 Status: Invoice Pending Mar 10, 2:20 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 13.0 business days
🧾
Invoice Created Mar 26, 9:48 AM
Invoice Number: SM-256049

Bottlenecks

Assigned
Duration: 17.5 business days (threshold: 4.0 business hours)
Exceeded by 17.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
David Hernandez
Scheduled
N/A
Created
Feb 10, 10:17 AM
Invoice #
SM-256049

Work Details (3)

Name Type Status Qty Amount Date
WL-03132938 Labor Open 1 $0.00 Mar 5, 11:49 PM
WL-03132939 Labor Open 1 $0.00 Mar 5, 11:49 PM
WL-03132940 Travel Open 20 $0.00 Mar 5, 11:49 PM

Details