Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350833 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Missouri Baptist Medical Center — 3015 N. Ballas Rd, St Louis MO, 63131

Feb 10, 2026 → Mar 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (20 biz days late)
Active: 32 biz days
🕐 Clock stopped: Completed (Mar 29, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 3 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Feb 13 → Mar 29, 2026
29 business days (counted)
Running total: 32 of ? biz days used
Created: Feb 10, 2026 Completed: Mar 29, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Feb 10 Scheduled ▶ Running 0 0
Feb 10 → Feb 13 Ready for Scheduling ▶ Running 3 3
Feb 13 → Mar 29 Scheduled ▶ Running 29 32
Dispatch 0.0d
Coordinators 33.0d
Billing 3.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
33.0 days
Over SLA
Billing
3.6 days
Over SLA
Created: Feb 10, 2026 Due: Dec 31, 2026 Completed: Mar 29, 2026 (277 days early)
📅
32.9 days Total Age
⏱️
30.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
33.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
31 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 23, 2026
Visit 2 Mar 24, 2026
Visit 3 Mar 25, 2026
Visit 4 Mar 26, 2026
Visit 5 Mar 27, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 30.0 days stuck in "Scheduled"
⏱️
Total Delay 33.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
30.0d / 2.0d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/10/2026 1105 chg for TN ; 1130 ack msg ; LM w/TN; 1422 TN avail; LM w/Debbie re cnfm; 1450 Debbie cnfm - can add F; 1514 ack msg; LM w/TN; 1720 TN avail F; 1730 LM w/Debbie re cnfm; 1733 Debbie cnfm; 1749 ack cnfm; LM w/TN; 1906 TN ack cnfm

Timeline

📋
▶
3 Work Order Created Feb 10, 11:32 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 12, 7:10 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 7h
🚨 26.6 business days
⏱️
▶
3 Labor Added Mar 23, 10:04 PM
Labor Added → 3x Labor Added → Travel Added
⏱️
3x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 2, 5, 1
🚗
Travel Added
Type: Travel
Status: Open
Qty: 282
⏳ 2.2 business days
⏱️
▶
2 2x Labor Added Mar 25, 5:16 PM
2x Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.8 business days
⏱️
2x Labor Added Mar 26, 9:00 PM
Type: Labor
Status: Open
Qty: 8, 0.5
⏱️
2x Labor Added Mar 27, 8:25 AM
Type: Labor
Status: Open
Qty: 8, 0.5
⏱️
▶
3 Labor Added Mar 27, 8:37 AM
Labor Added → Labor Added → 2x Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
▶
4 2x Expenses Added Mar 27, 1:12 PM
2x Expenses Added → Expenses Added → 2x Expenses Added → 2x Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Mar 27, 1:20 PM
2x Expenses Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 282
⏳ 1.0 business days
⏱️
▶
2 2x Labor Added Mar 28, 6:39 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4.5
✔️
Status: Completed by Tikisha Nock Mar 29, 9:13 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 44d 13h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 2, 3:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 6h
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 9:26 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 51m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Apr 6, 1:31 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-258330

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Tikisha Nock
Scheduled
Mar 23, 1:00 PM
Created
Feb 10, 11:32 AM
Invoice #
SM-258330

Work Details (31)

Name Type Status Qty Amount Date
WL-03156328 Labor Open 4.75 $190.00 Mar 23, 10:04 PM
WL-03156329 Labor Open 2 $977.00 Mar 23, 10:05 PM
WL-03156330 Labor Open 5 $76.00 Mar 23, 10:05 PM
WL-03156331 Expenses Open 1 $68.00 Mar 23, 10:06 PM
WL-03156335 Travel Open 282 $203.04 Mar 23, 10:07 PM
WL-03159265 Labor Open 8 $977.00 Mar 25, 5:16 PM
WL-03159267 Labor Open 8 $977.00 Mar 25, 5:17 PM
WL-03159282 Expenses Open 1 $68.00 Mar 25, 5:18 PM
WL-03159283 Expenses Open 1 $68.00 Mar 25, 5:18 PM
WL-03159284 Expenses Open 1 $203.25 Mar 25, 5:19 PM
WL-03161797 Labor Open 8 $977.00 Mar 26, 9:00 PM
WL-03161798 Labor Open 0.5 $20.00 Mar 26, 9:01 PM
WL-03162199 Labor Open 8 $977.00 Mar 27, 8:25 AM
WL-03162203 Labor Open 0.5 $20.00 Mar 27, 8:25 AM
WL-03162227 Labor Open 0.5 $20.00 Mar 27, 8:37 AM
WL-03162228 Labor Open 0.5 $20.00 Mar 27, 8:39 AM
WL-03162229 Labor Open 0.5 $20.00 Mar 27, 8:42 AM
WL-03162230 Labor Open 0.5 $20.00 Mar 27, 8:43 AM
WL-03162792 Expenses Open 1 $68.00 Mar 27, 1:12 PM
WL-03162793 Expenses Open 1 $68.00 Mar 27, 1:12 PM
WL-03162794 Expenses Open 1 $203.25 Mar 27, 1:13 PM
WL-03162800 Expenses Open 1 $24.00 Mar 27, 1:15 PM
WL-03162802 Expenses Open 1 $35.00 Mar 27, 1:16 PM
WL-03162804 Expenses Open 1 $35.00 Mar 27, 1:16 PM
WL-03162805 Expenses Open 1 $35.00 Mar 27, 1:17 PM
WL-03162817 Expenses Open 1 $203.25 Mar 27, 1:20 PM
WL-03162821 Expenses Open 1 $203.25 Mar 27, 1:20 PM
WL-03162853 Travel Open 282 $203.04 Mar 27, 1:24 PM
WL-03164211 Labor Open 0.5 $20.00 Mar 28, 6:39 PM
WL-03164212 Labor Open 0.5 $20.00 Mar 28, 6:40 PM
WL-03164213 Labor Open 4.5 $180.00 Mar 28, 6:41 PM

Details