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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350836 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Mercy Health — West Hospital — 3300 Mercy Health Blvd., Cincinnati OH, 45211

Feb 10, 2026 → Mar 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (19 biz days late)
Active: 32 biz days
🕐 Clock stopped: Completed (Mar 27, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 12, 2026
2 business days (counted)
Running total: 2 of ? biz days used
30d
▶ Clock Running
Status: Scheduled
Feb 12 → Mar 27, 2026
30 business days (counted)
Running total: 32 of ? biz days used
Created: Feb 10, 2026 Completed: Mar 27, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Feb 10 Scheduled ▶ Running 0 0
Feb 10 → Feb 12 Ready for Scheduling ▶ Running 2 2
Feb 12 → Mar 27 Scheduled ▶ Running 30 32
Dispatch 0.0d
Coordinators 33.9d
Billing 3.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
33.9 days
Over SLA
Billing
3.6 days
Over SLA
Created: Feb 10, 2026 Due: Dec 31, 2026 Completed: Mar 27, 2026 (279 days early)
📅
32.9 days Total Age
⏱️
31.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
35.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
34 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 22, 2026
Visit 2 Mar 23, 2026
Visit 3 Mar 24, 2026
Visit 4 Mar 25, 2026
Visit 5 Mar 26, 2026
Visit 6 Mar 27, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 31.0 days stuck in "Scheduled"
⏱️
Total Delay 35.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
31.0d / 2.0d SLA
Ready for Scheduling
2.9d / 1.0d SLA
Closed
4.7d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/10/2026 1032 chg for SL; 1140 CM ack msg; LM w/SL; 1244 SL okay ; 1443 LM w/LM w/Amy re cnfm; 2/12/26 1053 Amy cnfm; ack cnfm, LM w/SL; 1057 SL ack cnfm

Timeline

📋
▶
3 Work Order Created Feb 10, 11:43 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 12, 10:57 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 23h
🚨 27.0 business days
⏱️
▶
2 Labor Added Mar 23, 3:21 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5
🚗
▶
2 Travel Added Mar 23, 3:26 PM
Travel Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 52
⏱️
▶
2 Labor Added Mar 23, 3:35 PM
Labor Added → 4x Travel Added
🚗
4x Travel Added
Type: Travel
Status: Open
Qty: 52, 240
⏱️
2x Labor Added Mar 23, 3:43 PM
Type: Labor
Status: Open
Qty: 0.75
💵
5x Expenses Added Mar 23, 3:49 PM
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added Mar 24, 10:36 AM
Type: Travel
Status: Open
Qty: 73
💵
6x Expenses Added Mar 24, 2:19 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
4 Labor Added Mar 25, 2:57 PM
Labor Added → Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.9833333333333
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
⏱️
▶
2 Labor Added Mar 25, 3:03 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.75
⏳ 3.0 business days
⏱️
▶
3 2x Labor Added Mar 27, 2:21 PM
2x Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Sheila Lenke Mar 27, 2:33 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 43d 2h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 2, 3:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 1h
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 9:21 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 47m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Apr 6, 1:34 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-258327

Bottlenecks

Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Scheduled
Duration: 31.0 business days (threshold: 2.0 business days)
Exceeded by 29.0 business days
Closed
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Sheila Lenke
Scheduled
Mar 23, 12:00 PM
Created
Feb 10, 11:43 AM
Invoice #
SM-258327

Work Details (34)

Name Type Status Qty Amount Date
WL-03155597 Labor Open 2.9833333333333 $830.00 Mar 23, 3:21 PM
WL-03155601 Labor Open 5 $76.00 Mar 23, 3:23 PM
WL-03155613 Travel Open 240 $0.00 Mar 23, 3:26 PM
WL-03155619 Travel Open 52 $37.44 Mar 23, 3:28 PM
WL-03155631 Labor Open 4 $160.00 Mar 23, 3:35 PM
WL-03155634 Travel Open 52 $37.44 Mar 23, 3:37 PM
WL-03155635 Travel Open 52 $37.44 Mar 23, 3:37 PM
WL-03155636 Travel Open 52 $37.44 Mar 23, 3:37 PM
WL-03155637 Travel Open 240 $172.80 Mar 23, 3:38 PM
WL-03155660 Labor Open 0.75 $30.00 Mar 23, 3:43 PM
WL-03155659 Labor Open 0.75 $30.00 Mar 23, 3:43 PM
WL-03155680 Expenses Open 1 $183.37 Mar 23, 3:49 PM
WL-03155677 Expenses Open 1 $183.41 Mar 23, 3:49 PM
WL-03155678 Expenses Open 1 $183.37 Mar 23, 3:49 PM
WL-03155679 Expenses Open 1 $183.37 Mar 23, 3:49 PM
WL-03155681 Expenses Open 1 $183.37 Mar 23, 3:49 PM
WL-03156652 Travel Open 73 $225.36 Mar 24, 10:36 AM
WL-03157014 Expenses Open 1 $68.00 Mar 24, 2:19 PM
WL-03157015 Expenses Open 1 $68.00 Mar 24, 2:19 PM
WL-03157016 Expenses Open 1 $68.00 Mar 24, 2:19 PM
WL-03157017 Expenses Open 1 $68.00 Mar 24, 2:19 PM
WL-03157018 Expenses Open 1 $68.00 Mar 24, 2:19 PM
WL-03157019 Expenses Open 1 $68.00 Mar 24, 2:19 PM
WL-03158969 Labor Open 5 $76.00 Mar 25, 2:57 PM
WL-03158973 Labor Open 2.9833333333333 $830.00 Mar 25, 2:59 PM
WL-03158974 Labor Open 8 $830.00 Mar 25, 3:00 PM
WL-03158979 Labor Open 0.75 $30.00 Mar 25, 3:02 PM
WL-03158982 Labor Open 0.75 $30.00 Mar 25, 3:03 PM
WL-03158992 Labor Open 0.75 $30.00 Mar 25, 3:06 PM
WL-03158991 Labor Open 0.75 $30.00 Mar 25, 3:06 PM
WL-03163067 Labor Open 8 $830.00 Mar 27, 2:21 PM
WL-03163068 Labor Open 4 $160.00 Mar 27, 2:21 PM
WL-03163073 Labor Open 0.75 $30.00 Mar 27, 2:23 PM
WL-03163078 Labor Open 0.75 $30.00 Mar 27, 2:24 PM

Details