Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350858 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Feb 10, 2026 → Mar 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (4 biz days late)
Active: 17 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Assigned
Feb 10 → Mar 6, 2026
17 business days (counted)
Running total: 17 of ? biz days used
Created: Feb 10, 2026 Completed: Mar 6, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Feb 10 Ready for Scheduling ▶ Running 0 0
Feb 10 → Mar 6 Assigned ▶ Running 17 17
Dispatch 0.0d
Coordinators 17.3d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
17.3 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Feb 10, 2026 Due: Feb 27, 2026 Completed: Mar 6, 2026 (6 days late)
📅
17.3 days Total Age
⏱️
16.9d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
18.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 16.9 days stuck in "Assigned"
⏱️
Total Delay 18.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
16.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM performed and complete
🔍 Technician Findings
Unit within oem specs
⚠️ Problem Description
PM request Lancara, Kenneth
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 10, 12:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 10, 3:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 59m
⚠️ 8.0 business days
👷
Technician Assigned by Laura Hill Feb 20, 11:17 AM
Technician: David Hernandez
🚨 10.0 business days
⏱️
▶
3 Labor Added Mar 5, 10:57 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by David Hernandez
From: Assigned
To: Completed
Duration in Previous: 23d 7h
🏁
Status: Closed by David Hernandez
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.2 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 10, 1:45 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 1h
📨
▶
2 Status: Invoice Pending Mar 10, 2:20 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 13.0 business days
🧾
Invoice Created Mar 26, 9:48 AM
Invoice Number: SM-256049

Bottlenecks

Assigned
Duration: 16.9 business days (threshold: 4.0 business hours)
Exceeded by 16.4 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
David Hernandez
Scheduled
N/A
Created
Feb 10, 12:50 PM
Invoice #
SM-256049

Work Details (1)

Name Type Status Qty Amount Date
WL-03132832 Labor Open 1 $0.00 Mar 5, 10:57 PM

Details