Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350866 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 10, 2026 → Feb 11, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Feb 11)
✓ SLA Met (15d early)
Dispatch 0.0d
Coordinators 1.7d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.7 days
Over SLA
Billing
0.2 days
Created: Feb 10, 2026 Due: Feb 27, 2026 Completed: Feb 11, 2026 (16 days early)
📅
1.7 days Total Age
⏱️
5.5d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 5.5 days stuck in "Closed"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Closed
5.5d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
preformed pm as per mfg worksheet to ensure bed is ready for use
🔍 Technician Findings
found bed
⚠️ Problem Description
Carlos Robles: pm due
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 10, 1:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 10, 3:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 19m
⏱️
Labor Added Feb 11, 1:14 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Carlos Robles Feb 11, 3:20 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 23h 32m, 0m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 18, 7:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 16h
📨
▶
3 Status: Invoice Pending Feb 18, 9:49 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-254254

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.2 business hours
Closed
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 10, 1:27 PM
Invoice #
SM-254254

Work Details (1)

Name Type Status Qty Amount Date
WL-03101005 Labor Open 1 $0.00 Feb 11, 1:14 PM

Details