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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350905 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Feb 10, 2026 → Feb 16, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 18, 2026
✓ SLA Met (2 biz days early)
Active: 1 biz days
Paused: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts
Feb 10 → Feb 12, 2026
2 business days (not counted)
1d
▶ Clock Running
Status: Reschedule
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Feb 10, 2026 Completed: Feb 16, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0 / 5
Feb 10 → Feb 10 Ready for Scheduling ▶ Running 0 0 / 5
Feb 10 → Feb 10 Assigned ▶ Running 0 0 / 5
Feb 10 → Feb 12 Awaiting Parts ⏸ Paused 2 —
Feb 12 → Feb 16 Reschedule ▶ Running 1 1 / 5
Feb 16 → Feb 16 Tech On Site ▶ Running 0 1 / 5
Dispatch 0.0d
Material Management 2.5d
Coordinators 2.1d
Billing 31.6d
✓ SLA Met
Dispatch
0.0 days
Material Management
2.5 days
Coordinators
2.1 days
Billing
31.6 days
Over SLA
Created: Feb 10, 2026 Due: Feb 17, 2026 Completed: Feb 16, 2026 (1 days early)
📅
3.6 days Total Age
⏱️
31.4d in Billing Review Longest Stage
🔄
11 transitions Status Changes
⚠️
35.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 10, 2026
Visit 2 Feb 16, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 31.4 days stuck in "Billing Review"
⏱️
Total Delay 35.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Awaiting Parts
2.5d / 3.0d SLA
Reschedule
2.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Billing Review
31.4d / 2.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4.9.26 hshaw - updated SMC to FSWP per GE portal;

🔧 Work Performed
Replaced hydraulic jack, grip and bellows
🔍 Technician Findings
Jack leaking
⚠️ Problem Description
Stretcher won't go up Evans, Joe
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
2 Work Order Created Feb 10, 2:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 10, 2:52 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Joe Evans
⏱️
▶
3 Labor Added Feb 10, 3:12 PM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00090055
Status: Closed
📦
Status: Awaiting Parts by Joe Evans
From: Assigned
To: Awaiting Parts
Duration in Previous: 25m
⏳ 3.0 business days
🔩
▶
2 2x Parts Added Feb 12, 8:25 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1d 17h
⏳ 2.0 business days
🔧
Status: Tech On Site by Joe Evans Feb 16, 12:11 PM
From: Reschedule
To: Tech On Site
Duration in Previous: 4d 3h
⏱️
2x Labor Added Feb 16, 1:03 PM
Type: Labor
Status: Open
Qty: 1, 2.5
✔️
Status: Completed by Joe Evans Feb 16, 1:08 PM
From: Tech On Site
To: Completed
Duration in Previous: 57m
🏁
Status: Closed by Joe Evans Feb 16, 2:17 PM
From: Completed
To: Closed
Duration in Previous: 1h 8m
⚠️ 7.0 business days
💵
Status: Billing Review by Jennifer Johnson Feb 25, 3:43 PM
From: Closed
To: Billing Review
Duration in Previous: 9d 1h
🚨 32.0 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 9, 3:21 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 42d 22h
📨
▶
2 Status: Invoice Pending Apr 9, 4:45 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Apr 10, 8:00 AM
Invoice Number: SM-258852

Bottlenecks

Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Billing Review
Duration: 31.4 business days (threshold: 2.0 business days)
Exceeded by 29.4 business days

🔗 Related Artifacts

📦
Parts Order 00090055
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Feb 10, 2:21 PM
Invoice #
SM-258852

Work Details (5)

Name Type Status Qty Amount Date
WL-03099402 Labor Open 1 $0.00 Feb 10, 3:12 PM
WL-03102525 Parts Open 1 $0.00 Feb 12, 8:25 AM
WL-03102526 Expenses Open 1 $0.00 Feb 12, 8:25 AM
WL-03107192 Labor Open 1 $0.00 Feb 16, 1:03 PM
WL-03107193 Labor Open 2.5 $0.00 Feb 16, 1:03 PM

Details