Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Feb 18, 2026
✓ SLA Met (1 biz days early)
🕐 Clock stopped: Completed (Feb 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech Off Site
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Feb 10 → Feb 17, 2026
4 business days (not counted)
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 10, 2026
Completed: Feb 17, 2026
Business Days Used
0 / 5
0
5d budget
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 10 → Feb 10 |
Created |
▶ Running
|
0 |
0 / 5 |
| Feb 10 → Feb 10 |
Ready for Scheduling |
▶ Running
|
0 |
0 / 5 |
| Feb 10 → Feb 10 |
Assigned |
▶ Running
|
0 |
0 / 5 |
| Feb 10 → Feb 10 |
Tech Off Site |
▶ Running
|
0 |
0 / 5 |
| Feb 10 → Feb 17 |
Awaiting Parts |
⏸ Paused
|
4 |
—
|
| Feb 17 → Feb 17 |
Tech On Site |
▶ Running
|
0 |
0 / 5 |
Material Management
4.4 days
Over SLA
Created: Feb 10, 2026
Due: Feb 17, 2026
Completed: Feb 17, 2026 (on time)
⏱️
8.7d in Closed
Longest Stage
🔄
8 transitions
Status Changes
📦
1 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1
Feb 10, 2026
Visit 2
Feb 17, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
8.7 days stuck in "Closed"
⏱️
Total Delay
9.1 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.0d
/ 1.0d SLA
Tech Off Site
0.0d
/ 2.0d SLA
Awaiting Parts
4.4d
/ 3.0d SLA
Tech On Site
0.0d
/ 1.0d SLA
Ready to Bill
0.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Replaced hydraukic jack assembly
🔍
Technician Findings
Jack leaking
⚠️
Problem Description
Footend of bed stuck in down position.
Evans, Joe
📄
Description
Hill-Rom P8000 Stretcher
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
16m
🚗
⏱️
Type:
Labor
Status:
Open
Qty:
1, 0.83333333333333
📦
📦
From:
Tech Off Site
To:
Awaiting Parts
Duration in Previous:
8m
🔧
From:
Awaiting Parts
To:
Tech On Site
Duration in Previous:
6d 21h
⏱️
🔩
Type:
Parts
Status:
Open
Qty:
1
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
17m, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
9d 13h
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
17m, 0m
🧾
Invoice Number:
SM-255042
Bottlenecks
Awaiting Parts
Duration: 4.4 business days (threshold: 3.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 8.7 business days (threshold: 1.0 business days)
Exceeded by 7.7 business days
🔗 Related Artifacts
📦
Parts Order 00090058
Closed
Work Details (5)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03099416 |
Labor |
Open |
1 |
$0.00 |
Feb 10, 3:22 PM |
| WL-03099417 |
Labor |
Open |
0.83333333333333 |
$0.00 |
Feb 10, 3:22 PM |
| WL-03108680 |
Labor |
Open |
0.8 |
$0.00 |
Feb 17, 1:01 PM |
| WL-03108681 |
Labor |
Open |
3 |
$0.00 |
Feb 17, 1:01 PM |
| WL-03108684 |
Parts |
Open |
1 |
$0.00 |
Feb 17, 1:04 PM |