Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350918 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Feb 10, 2026 → Feb 17, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 17, 2026
🕐 Clock stopped: Completed (Feb 17)
⏸ 6d excluded (parts wait + holding)
✓ SLA Met
Dispatch 0.0d
Material Management 5.4d
Coordinators 0.1d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
5.4 days
Over SLA
Coordinators
0.1 days
Field Work
0.1 days
Billing
0.0 days
Created: Feb 10, 2026 Due: Feb 17, 2026 Completed: Feb 17, 2026 (on time)
📅
5.6 days Total Age
⏱️
8.7d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
10.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 10, 2026
Visit 2 Feb 17, 2026

AI Analysis

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Completed with significant delays
Invoiced • 93 days old
🚨
Primary Delay 8.7 days stuck in "Closed"
⏱️
Total Delay 10.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Tech Off Site
0.0d / 2.0d SLA
Awaiting Parts
5.4d / 3.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
8.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced hydraukic jack assembly
🔍 Technician Findings
Jack leaking
⚠️ Problem Description
Footend of bed stuck in down position. Evans, Joe
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
2 Work Order Created Feb 10, 2:35 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 10, 2:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16m
🚗
▶
2 Status: Tech Off Site Feb 10, 3:18 PM
Status: Tech Off Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1, 0.83333333333333
📦
▶
2 Parts Requested Feb 10, 3:26 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Tech Off Site
To: Awaiting Parts
Duration in Previous: 8m
⚠️ 6.0 business days
🔧
Status: Tech On Site by Joe Evans Feb 17, 12:48 PM
From: Awaiting Parts
To: Tech On Site
Duration in Previous: 6d 21h
⏱️
▶
3 2x Labor Added Feb 17, 1:01 PM
2x Labor Added → Parts Added → Status: Completed
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
✔️
Status: Completed by Joe Evans
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 17m, 0m
⚠️ 8.3 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 27, 2:24 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 13h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 17m, 0m
🧾
Invoice Created Feb 27, 8:00 AM
Invoice Number: SM-255042

Bottlenecks

Awaiting Parts
Duration: 5.4 business days (threshold: 3.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 8.7 business days (threshold: 1.0 business days)
Exceeded by 7.7 business days

🔗 Related Artifacts

📦
Parts Order 00090058
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Feb 10, 2:35 PM
Invoice #
SM-255042

Work Details (5)

Name Type Status Qty Amount Date
WL-03099416 Labor Open 1 $0.00 Feb 10, 3:22 PM
WL-03099417 Labor Open 0.83333333333333 $0.00 Feb 10, 3:22 PM
WL-03108680 Labor Open 0.8 $0.00 Feb 17, 1:01 PM
WL-03108681 Labor Open 3 $0.00 Feb 17, 1:01 PM
WL-03108684 Parts Open 1 $0.00 Feb 17, 1:04 PM

Details