Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350963 ↗ ServiceMax

HIGI LLC • Repair • P4

📍 Sam's Club 6521 — 2174 Martin Luther King Jr Blv, Houma LA, 70360

Feb 10, 2026 → Feb 16, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 17, 2026
✓ SLA Met
Active: 3 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Tech Off Site (Feb 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Feb 10 → Feb 11, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 16, 2026
2 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 3 of 4 biz days used
Created: Feb 10, 2026 Tech Off Site: Feb 17, 2026
Business Days Used 3 / 4
0 4d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0 / 4
Feb 10 → Feb 10 L2 Screening ▶ Running 0 0 / 4
Feb 10 → Feb 11 Awaiting Parts ⏸ Paused 1 —
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0 / 4
Feb 11 → Feb 16 Scheduled ▶ Running 2 2 / 4
Feb 16 → Feb 17 Tech On Site ▶ Running 1 3 / 4
Dispatch 0.4d
Material Management 1.0d
Coordinators 3.0d
Field Work 0.2d
Billing 0.2d
✓ SLA Met
Dispatch
0.4 days
Material Management
1.0 days
Coordinators
3.0 days
Over SLA
Field Work
0.2 days
Billing
0.2 days
Created: Feb 10, 2026 Due: Feb 16, 2026 Completed: Feb 17, 2026 (on time)
📅
3.6 days Total Age
⏱️
8.0d in Closed Longest Stage
🔄
10 transitions Status Changes
⚠️
7.8d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 184 days old
🚨
Primary Delay 8.0 days stuck in "Closed"
⏱️
Total Delay 7.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.4d / 1.0d SLA
Awaiting Parts
1.0d / 3.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
2.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/16 Jason - Repair Complete - Arrived on site and l9cated the unit. Found the machine was online and fully operational upon arrival. Replaced the branding seat panel. Once replaced, took a picture of the new panel in 0lace. Placed unit back into service.
🔍 Technician Findings
Found the machine was online and fully operational upon arrival.
⚠️ Problem Description
Follow-Up Notes I was shipped 2 tower fans instead of the ordered 2016 branding panel PN: 871-0007-03R. i need to have the branding panel sent to complete the repair. The case fans were sent back the audio kit. Use this password to access the kiosk:  2WX#@EPJ If swapping out a PC, you would use: miker0me0g0lfech0  There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.  **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.** 
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
▶
2 Work Order Created Feb 10, 3:46 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Leona Coonrod
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Feb 10, 6:42 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 2h 54m
📅
Status: Ready for Scheduling by Robert Cox Feb 11, 11:05 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 16h 22m
👷
▶
3 Technician Assigned Feb 11, 12:19 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-16T15:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 14m
🔩
2x Parts Added Feb 11, 2:48 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🔧
Status: Tech On Site by Jason Cunningham Feb 16, 9:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 20h
🚗
Status: Tech Off Site by Jason Cunningham Feb 16, 7:18 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 10h 18m
⏱️
▶
2 3x Labor Added Feb 16, 8:20 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1h 3m, 0m
⏳ 3.0 business days
📦
Parts Requested Feb 19, 3:11 PM
Order: 00090734
Status: Closed
⚠️ 6.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 26, 8:03 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 11h
📨
▶
3 Status: Invoice Pending Feb 26, 9:21 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-254934
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.7 business hours
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

📦
Parts Order 00090097
Closed
📦
Parts Order 00090734
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Jason Cunningham
Scheduled
Feb 16, 10:00 AM
Created
Feb 10, 3:46 PM
Invoice #
SM-254934

Work Details (5)

Name Type Status Qty Amount Date
WL-03101351 Parts Open 1 $0.00 Feb 11, 2:48 PM
WL-03101352 Expenses Open 1 $0.00 Feb 11, 2:48 PM
WL-03107977 Labor Open 0.25 $0.00 Feb 16, 8:20 PM
WL-03107978 Labor Open 1.25 $0.00 Feb 16, 8:20 PM
WL-03107979 Travel Open 2 $0.00 Feb 16, 8:20 PM

Details