Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350964 ↗ ServiceMax

PHILIPS HEALTHCARE • Training • PC

📍 Jackson Reeves Trunk Stock — 2859 North Meridian Rd, Tipton IN, 46072

Feb 10, 2026 → Feb 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 14, 2026
✓ SLA Met
Active: 3 biz days
🕐 Clock stopped: Completed (Feb 14, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
Created: Feb 10, 2026 Completed: Feb 14, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Feb 14 Scheduled ▶ Running 3 3
Dispatch 0.0d
Coordinators 3.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.4 days
Over SLA
Billing
0.0 days
Created: Feb 10, 2026 Due: Feb 14, 2026 Completed: Feb 14, 2026 (on time)
📅
3.4 days Total Age
⏱️
23.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
23.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 23.0 days stuck in "Closed"
⏱️
Total Delay 23.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
23.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/10/2026 RFosbury - Dispatch to Jackson R.

🔧 Work Performed
EMSARU classes: COFSHB001, and COMUPOL004 Artic Wolf : Transcribed: Who Is Calling?
🔍 Technician Findings
Current assigned training completed.
⚠️ Problem Description
EMSAR U - COFSHB001 02/11/26
📞 Call Description
NB Training

Timeline

📋
▶
4 Work Order Created Feb 10, 3:52 PM
Work Order Created → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Jackson Reeves
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-11T05:00:00.000+0000, 2026-02-11T00:00:00.000+0000, 2026-02-11T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 3m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Feb 13, 9:19 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jackson Reeves
From: Scheduled
To: Completed
Duration in Previous: 3d 5h
🏁
Status: Closed by Jackson Reeves Feb 14, 10:17 AM
From: Completed
To: Closed
Duration in Previous: 12h 57m
🚨 23.0 business days
📄
▶
3 Status: Ready to Bill Mar 19, 3:01 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-256979

Bottlenecks

Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Training
Branch
ERLA - PROD
Technician
Jackson Reeves
Scheduled
Feb 11, 8:00 AM
Created
Feb 10, 3:52 PM
Invoice #
SM-256979

Work Details (1)

Name Type Status Qty Amount Date
WL-03106029 Labor Open 1 $0.00 Feb 13, 9:19 PM

Details