Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350980 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Feb 10, 2026 → Feb 11, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Feb 11)
✓ SLA Met (15d early)
Dispatch 0.0d
Coordinators 1.3d
Billing 1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.3 days
Over SLA
Billing
1.0 days
Created: Feb 10, 2026 Due: Feb 27, 2026 Completed: Feb 11, 2026 (16 days early)
📅
1.2 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Closed
6.5d / 1.0d SLA
WO Correction Needed
0.6d
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.16.26 hshaw - missing PM checklist

🔧 Work Performed
0.09 ohms 097-185mA
🔍 Technician Findings
0.09 ohms 097-185mA
⚠️ Problem Description
Kenneth Lancara: PM request
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 10, 5:08 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏱️
2x Labor Added Feb 10, 9:42 PM
Type: Labor
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Feb 11, 9:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16h 49m
✔️
Status: Completed by Kenneth Lancara Feb 11, 10:33 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 33m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 16, 9:43 AM
From: Closed, Ready to Bill, Billing Review
To: Ready to Bill, Billing Review, WO Correction Needed
Duration in Previous: 4d 23h, 0m
🏁
Status: Closed by Mark Franks Feb 16, 2:44 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 4h 59m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 18, 7:46 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 17h
📨
▶
2 Status: Invoice Pending Feb 18, 10:28 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 27.0 business days
🧾
Invoice Created Mar 26, 9:48 AM
Invoice Number: SM-254262

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Feb 10, 5:08 PM
Invoice #
SM-254262

Work Details (2)

Name Type Status Qty Amount Date
WL-03100361 Labor Open 1 $0.00 Feb 10, 9:42 PM
WL-03100362 Labor Open 1 $0.00 Feb 10, 9:42 PM

Details