Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351011 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 11, 2026 → Feb 11, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 18, 2026
🕐 Clock stopped: Completed (Feb 11)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.0 days
Over SLA
Billing
0.0 days
Created: Feb 11, 2026 Due: Feb 18, 2026 Completed: Feb 11, 2026 (7 days early)
📅
1.0 days Total Age
⏱️
10.2d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
9.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 92 days old
🚨
Primary Delay 10.2 days stuck in "Closed"
⏱️
Total Delay 9.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.0d / 0.5d SLA
Closed
10.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced ripped mattress cover, failed cpr isolator, along with broken off blue handle
🔍 Technician Findings
found bed with red tag and head inop
⚠️ Problem Description
mattress cover is ripped, cpr isolator broken, blue handle is missing Robles, Carlos
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 11, 8:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Feb 11, 9:02 AM
Technician Assigned → Status: Assigned → 6x Labor Added
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15m
⏱️
6x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 0.5, 21
✔️
Status: Completed by Carlos Robles Feb 11, 5:27 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8h 25m, 0m
🚨 10.8 business days
📄
▶
2 Status: Ready to Bill Feb 25, 10:44 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 56.9 business days
🧾
Invoice Created May 14, 8:00 AM
Invoice Number: SM-254858

Bottlenecks

Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 10.2 business days (threshold: 1.0 business days)
Exceeded by 9.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 11, 8:45 AM
Invoice #
SM-254858

Work Details (6)

Name Type Status Qty Amount Date
WL-03100602 Labor Open 0.5 $0.00 Feb 11, 9:03 AM
WL-03100603 Labor Open 5 $475.00 Feb 11, 9:03 AM
WL-03100604 Travel Open 21 $0.00 Feb 11, 9:03 AM
WL-03100605 Parts Open 1 $10.78 Feb 11, 9:03 AM
WL-03100606 Parts Open 1 $5.97 Feb 11, 9:03 AM
WL-03100607 Parts Open 1 $0.00 Feb 11, 9:03 AM

Details