Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351025 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 11, 2026 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 4, 2026
✓ SLA Met (9 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 19, 2026
5 business days (counted)
Running total: 5 of ? biz days used
Created: Feb 11, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 19 Assigned ▶ Running 5 5
Dispatch 0.0d
Coordinators 6.0d
Billing 3.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.0 days
Over SLA
Billing
3.3 days
Over SLA
Created: Feb 11, 2026 Due: Mar 4, 2026 Completed: Feb 19, 2026 (13 days early)
📅
6.0 days Total Age
⏱️
6.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
8.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 6.0 days stuck in "Assigned"
⏱️
Total Delay 8.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
6.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 600 MODULE

Timeline

📋
Work Order Created Feb 11, 9:19 AM
Work Order: WO-01351025
Type: Repair
Priority: PC
🔩
▶
3 Parts Added Feb 11, 9:24 AM
Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 5m
⚠️ 6.0 business days
✔️
Status: Completed by Kim Pearson Feb 19, 9:18 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 7d 23h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Feb 20, 11:24 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
⏳ 3.0 business days
📨
Status: Invoice Pending by Hannah Shaw Feb 24, 9:44 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 10h
🧾
▶
2 Invoice Created Feb 24, 9:49 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m

Bottlenecks

Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 11, 9:19 AM
Invoice #
SM-254808

Work Details (1)

Name Type Status Qty Amount Date
WL-03100639 Parts Open 1 $929.50 Feb 11, 9:24 AM

Details