📍 Children's Hospital Orange County — 455 S Main St, Orange CA, 92868
Feb 11, 2026 → May 17, 2026
✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (55 biz days late)
Active: 66 biz days
🕐 Clock stopped: Completed (May 17, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
66d
▶ Clock Running
Status: Scheduled
Feb 11 → May 17, 2026
66 business days (counted)
Running total: 66 of ? biz days used
Created: Feb 11, 2026Completed: May 17, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 11 → Feb 11
Created
▶ Running
0
0
Feb 11 → Feb 11
Scheduled
▶ Running
0
0
Feb 11 → Feb 11
Ready for Scheduling
▶ Running
0
0
Feb 11 → May 17
Scheduled
▶ Running
66
66
Dispatch0.0d
Coordinators67.1d
Billing1.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
67.1 days
Over SLA
Billing
1.6 days
Created: Feb 11, 2026
Due: Dec 31, 2026
Completed: May 17, 2026 (228 days early)
📅
67.0 daysTotal Age
⏱️
66.8d in ScheduledLongest Stage
🔄
7 transitionsStatus Changes
⚠️
67.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
16 linesWork Details
🚩
4 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1May 12, 2026
Visit 2May 13, 2026
Visit 3May 14, 2026
Visit 4May 15, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay66.8 days stuck in "Scheduled"
⏱️
Total Delay67.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
66.8d / 2.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/11/26 1030 LM w/CA; 1045 CA avail; LM w/Tony re cnfm; 1242 Tony cnfm; 1258 ack cnfm; LM w/CA; CA ack cnfm
📅
Vendormate
May 12, 2026 9:00am – 6:00pm
Work Order: WO-01351049
Location: Children's Hospital Orange County
Address: 455 S Main St, Orange, CA 92868
Contact Name: Tony Kloft
Contact Phone: 714-747-8923
Contact Email: tony.kloft@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.sales
📅
Vendormate
May 13, 2026 9:00am – 6:00pm
Work Order: WO-01351049
Location: Children's Hospital Orange County
Address: 455 S Main St, Orange, CA 92868
Contact Name: Tony Kloft
Contact Phone: 714-747-8923
Contact Email: tony.kloft@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.sales
📅
Vendormate
May 14, 2026 9:00am – 6:00pm
Work Order: WO-01351049
Location: Children's Hospital Orange County
Address: 455 S Main St, Orange, CA 92868
Contact Name: Tony Kloft
Contact Phone: 714-747-8923
Contact Email: tony.kloft@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.sales
📅
Vendormate
May 15, 2026 9:00am – 6:00pm
Work Order: WO-01351049
Location: Children's Hospital Orange County
Address: 455 S Main St, Orange, CA 92868
Contact Name: Tony Kloft
Contact Phone: 714-747-8923
Contact Email: tony.kloft@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.sales
Timeline
📋
▶
3
Work Order Created Feb 11, 10:20 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling