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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351053 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Saddleback Memorial Medical — 24451 Health Center Drive., Laguna Hills CA, 92653

Feb 11, 2026 → May 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (64 biz days late)
Active: 75 biz days
🕐 Clock stopped: Completed (May 31, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 17, 2026
3 business days (counted)
Running total: 3 of ? biz days used
72d
▶ Clock Running
Status: Scheduled
Feb 17 → May 31, 2026
72 business days (counted)
Running total: 75 of ? biz days used
Created: Feb 11, 2026 Completed: May 31, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 11 Scheduled ▶ Running 0 0
Feb 11 → Feb 17 Ready for Scheduling ▶ Running 3 3
Feb 17 → May 31 Scheduled ▶ Running 72 75
Dispatch 0.0d
Coordinators 76.0d
Billing 2.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
76.0 days
Over SLA
Billing
2.3 days
Over SLA
Created: Feb 11, 2026 Due: Dec 31, 2026 Completed: May 30, 2026 (215 days early)
📅
76.0 days Total Age
⏱️
72.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
76.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
30 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 May 26, 2026
Visit 2 May 27, 2026
Visit 3 May 28, 2026
Visit 4 May 29, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 72.0 days stuck in "Scheduled"
⏱️
Total Delay 76.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
72.0d / 2.0d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/11/26 1030 LM w/MF; 2/13/2026 1826 LM w/AF; 2/16/2026 Tony req. update; LM w/Tony re NAR; LM w/WZ; LV other assign; 2044 CW decline; 2321 DC avail; 2/17/26 1040 LM w/Tony re cnfm; 1148 Tony req. travel information; 1417 Tony cnfm; 1649 ack cnfm; LM w/DC; 1831 DC ack cnfm

Timeline

📋
▶
3 Work Order Created Feb 11, 10:26 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Feb 17, 6:48 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Danielle Corff
🚨 71.9 business days
💵
▶
3 6x Expenses Added May 29, 3:01 AM
6x Expenses Added → 6x Labor Added → Labor Added
⏱️
6x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.016666666666667
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 7.5
⏱️
Labor Added May 29, 3:07 AM
Type: Labor
Status: Open
Qty: 1
⏳ 1.0 business days
⏱️
Labor Added May 31, 5:07 PM
Type: Labor
Status: Open
Qty: 8
⏱️
▶
2 Labor Added May 31, 5:15 PM
Labor Added → 5x Labor Added
⏱️
5x Labor Added
Type: Labor
Status: Open
Qty: 0.25
💵
▶
3 2x Expenses Added May 31, 5:25 PM
2x Expenses Added → 7x Expenses Added → Status: Completed
💵
7x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Danielle Corff
From: Scheduled
To: Completed
Duration in Previous: 102d 21h
🏁
Status: Closed by Danielle Corff May 31, 5:31 PM
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Jun 4, 4:52 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 23h
📨
Status: Invoice Pending by Timothy Amburgey Jun 5, 9:38 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16h 46m
💰
▶
2 Status: Invoiced Jun 5, 4:58 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-264061

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 72.0 business days (threshold: 2.0 business days)
Exceeded by 70.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Danielle Corff
Scheduled
May 26, 4:00 PM
Created
Feb 11, 10:26 AM
Invoice #
SM-264061

Work Details (30)

Name Type Status Qty Amount Date
WL-03241514 Expenses Open 1 $618.18 May 29, 3:01 AM
WL-03241515 Expenses Open 1 $50.00 May 29, 3:01 AM
WL-03241519 Expenses Open 1 $68.00 May 29, 3:01 AM
WL-03241516 Expenses Open 1 $68.00 May 29, 3:01 AM
WL-03241517 Expenses Open 1 $68.00 May 29, 3:01 AM
WL-03241518 Expenses Open 1 $68.00 May 29, 3:01 AM
WL-03241524 Labor Open 8 $76.00 May 29, 3:03 AM
WL-03241520 Labor Open 0.016666666666667 $977.00 May 29, 3:03 AM
WL-03241521 Labor Open 0.016666666666667 $977.00 May 29, 3:03 AM
WL-03241522 Labor Open 0.016666666666667 $977.00 May 29, 3:03 AM
WL-03241523 Labor Open 8 $76.00 May 29, 3:03 AM
WL-03241525 Labor Open 8 $76.00 May 29, 3:03 AM
WL-03241526 Labor Open 7.5 $300.00 May 29, 3:05 AM
WL-03241527 Labor Open 1 $0.00 May 29, 3:07 AM
WL-03243286 Labor Open 8 $320.00 May 31, 5:07 PM
WL-03243289 Labor Open 0.25 $10.00 May 31, 5:15 PM
WL-03243290 Labor Open 0.25 $10.00 May 31, 5:17 PM
WL-03243291 Labor Open 0.25 $10.00 May 31, 5:17 PM
WL-03243292 Labor Open 0.25 $10.00 May 31, 5:17 PM
WL-03243293 Labor Open 0.25 $10.00 May 31, 5:17 PM
WL-03243294 Labor Open 0.25 $10.00 May 31, 5:17 PM
WL-03243295 Expenses Open 1 $194.75 May 31, 5:25 PM
WL-03243296 Expenses Open 1 $34.86 May 31, 5:25 PM
WL-03243299 Expenses Open 1 $123.91 May 31, 5:27 PM
WL-03243300 Expenses Open 1 $202.76 May 31, 5:27 PM
WL-03243301 Expenses Open 1 $202.76 May 31, 5:27 PM
WL-03243302 Expenses Open 1 $202.76 May 31, 5:27 PM
WL-03243303 Expenses Open 1 $10.00 May 31, 5:27 PM
WL-03243304 Expenses Open 1 $90.00 May 31, 5:27 PM
WL-03243305 Expenses Open 1 $4.00 May 31, 5:27 PM

Details