Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351061 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Feb 11, 2026 → Mar 6, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Invoiced (Mar 6)
✓ SLA Met (55d early)
Dispatch 0.0d
Coordinators 3.7d
Field Work 0.4d
Incomplete 2.9d (excluded)
Billing 2.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.7 days
Over SLA
Field Work
0.4 days
Incomplete (excluded from total)
2.9 days
Billing
2.8 days
Over SLA
Created: Feb 11, 2026 Due: Apr 30, 2026 Completed: Mar 6, 2026 (55 days early)
📅
17.8 days Total Age
⏱️
7.0d in Closed Longest Stage
🔄
15 transitions Status Changes
⚠️
15.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 92 days old
🚨
Primary Delay 7.0 days stuck in "Closed"
⏱️
Total Delay 15.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.7d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Completed
0.4d / 1.0d SLA
Closed
17.1d / 1.0d SLA
WO Correction Needed
1.2d
Incomplete
2.9d
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/12/26 Ycampos - Placing WO in RTB to bill without nosecone pic.


3/5/26 YCampos - Missing Nosecone pic


Unable to locate Nosecone SN picture.

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Feb 11, 10:45 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ashley Luman
Technician: a0hVU0000013PEDYA2, Derick Velazquez
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 13, 12:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Derick Velazquez
Scheduled For: 2026-02-12T05:00:00.000+0000
⏱️
▶
3 3x Labor Added Feb 13, 3:37 PM
3x Labor Added → Travel Added → Status: Completed
🚗
Travel Added
Type: Travel
Status: Open
Qty: 38
✔️
Status: Completed by Derick Velazquez
From: Scheduled
To: Completed
Duration in Previous: 15h 29m
🏁
Status: Closed by Derick Velazquez Feb 13, 10:25 PM
From: Completed
To: Closed
Duration in Previous: 6h 42m
⚠️ 7.2 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 6:13 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 10d 19h
🏁
Status: Closed by Derick Velazquez Feb 24, 11:08 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 4h 55m
✏️
▶
2 Status: WO Correction Needed Feb 25, 1:05 PM
Status: WO Correction Needed → Status: Incomplete
⚠️
Status: Incomplete by Derick Velazquez
From: WO Correction Needed
To: Incomplete
Duration in Previous: 1m
⏳ 3.0 business days
🏁
Status: Closed by Derick Velazquez Mar 1, 8:01 PM
From: Incomplete
To: Closed
Duration in Previous: 4d 6h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Yecenia Campos Mar 5, 7:55 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 23h
⚠️
Status: Incomplete by Derick Velazquez Mar 6, 12:31 AM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 4h 35m
🏁
Status: Closed by Derick Velazquez Mar 6, 1:04 AM
From: Incomplete
To: Closed
Duration in Previous: 32m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Yecenia Campos Mar 12, 3:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 13h
⏳ 2.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 13, 5:59 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 2h
💰
Status: Invoiced by Diane Patton Mar 13, 6:07 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
🚨 19.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-256547

Bottlenecks

Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
Feb 12, 12:00 AM
Created
Feb 11, 10:45 AM
Invoice #
SM-256547

Work Details (4)

Name Type Status Qty Amount Date
WL-03105409 Labor Open 1 $0.00 Feb 13, 3:37 PM
WL-03105410 Labor Open 1.5 $0.00 Feb 13, 3:37 PM
WL-03105411 Labor Open 1 $56.48 Feb 13, 3:37 PM
WL-03105425 Travel Open 38 $0.00 Feb 13, 3:41 PM

Details