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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351064 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 MOUNT PLEASANT HOSPITAL — 3500 N Hwy 17, Mount Pleasant SC, 29466

Feb 11, 2026 → Apr 10, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 19, 2026
✗ SLA Missed (23 biz days late)
Active: 28 biz days
Paused: 13 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Apr 10, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
25d
▶ Clock Running
Status: Assigned
Feb 11 → Mar 19, 2026
25 business days (counted)
Running total: 25 of 5 biz days used
⏸13d
⏸ Clock Paused
Status: Awaiting Parts
Mar 19 → Apr 7, 2026
13 business days (not counted)
▶ Clock Running
Status: Reschedule
Apr 7 → Apr 10, 2026
3 business days (counted)
Running total: 28 of 5 biz days used
Created: Feb 11, 2026 Completed: Apr 10, 2026
Business Days Used 28 / 5
0 5d budget +23d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0 / 5
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0 / 5
Feb 11 → Mar 19 Assigned ▶ Running 25 25 / 5
Mar 19 → Apr 7 Awaiting Parts ⏸ Paused 13 —
Apr 7 → Apr 10 Reschedule ▶ Running 3 28 / 5
Dispatch 0.0d
Material Management 13.4d
Coordinators 29.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
13.4 days
Over SLA
Coordinators
29.4 days
Over SLA
Billing
0.0 days
Created: Feb 11, 2026 Due: Feb 18, 2026 Completed: Apr 10, 2026 (50 days late)
📅
42.0 days Total Age
⏱️
25.8d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
39.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1 Mar 13, 2026
Visit 2 Mar 19, 2026
Visit 3 Apr 10, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 25.8 days stuck in "Assigned"
⏱️
Total Delay 39.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
25.8d / 0.5d SLA
Awaiting Parts
13.4d / 3.0d SLA
Reschedule
3.4d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010604314HTM

🔧 Work Performed
received part - replaced pt rt siderail - cycle tested
🔍 Technician Findings
found unit w/ pt rt siderail release cracked - PO sent
⚠️ Problem Description
Side Rail release handle is cracked
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 11, 10:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 11, 12:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 0m
🚨 22.0 business days
⏱️
Labor Added Mar 13, 12:00 PM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 5.0 business days
⏱️
Labor Added Mar 19, 3:16 PM
Type: Labor
Status: Open
Qty: 0.25
📦
▶
2 Parts Requested Mar 19, 4:52 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Sebzda
From: Assigned
To: Awaiting Parts
Duration in Previous: 36d 2h
🚨 13.9 business days
🔩
▶
2 2x Parts Added Apr 7, 4:29 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 18d 23h
⏳ 3.9 business days
⏱️
▶
2 3x Labor Added Apr 10, 12:06 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 2d 19h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Apr 14, 4:10 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.0 business days
🧾
Invoice Created Apr 16, 2:17 PM
Invoice Number: SM-259223

Bottlenecks

Assigned
Duration: 25.8 business days (threshold: 4.0 business hours)
Exceeded by 25.3 business days
Awaiting Parts
Duration: 13.4 business days (threshold: 3.0 business days)
Exceeded by 10.4 business days
Reschedule
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📦
Parts Order 00092992
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Feb 11, 10:54 AM
Invoice #
SM-259223

Work Details (7)

Name Type Status Qty Amount Date
WL-03143282 Labor Open 0.5 $47.50 Mar 13, 12:00 PM
WL-03151666 Labor Open 0.25 $23.75 Mar 19, 3:16 PM
WL-03176416 Parts Open 1 $139.62 Apr 7, 4:29 PM
WL-03176417 Expenses Open 1 $0.00 Apr 7, 4:29 PM
WL-03181430 Labor Open 1 $0.00 Apr 10, 12:06 PM
WL-03181431 Labor Open 0.25 $23.75 Apr 10, 12:06 PM
WL-03181432 Travel Open 34 $0.00 Apr 10, 12:06 PM

Details