Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351065 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 MOUNT PLEASANT HOSPITAL — 3500 N Hwy 17, Mount Pleasant SC, 29466

Feb 11, 2026 → Mar 6, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 19, 2026
✗ SLA Missed (11 biz days late)
Active: 16 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
16d
▶ Clock Running
Status: Assigned
Feb 11 → Mar 6, 2026
16 business days (counted)
Running total: 16 of 5 biz days used
Created: Feb 11, 2026 Completed: Mar 6, 2026
Business Days Used 16 / 5
0 5d budget +11d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0 / 5
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0 / 5
Feb 11 → Mar 6 Assigned ▶ Running 16 16 / 5
Dispatch 0.0d
Coordinators 17.0d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
17.0 days
Over SLA
Billing
0.2 days
Created: Feb 11, 2026 Due: Feb 18, 2026 Completed: Mar 6, 2026 (15 days late)
📅
17.0 days Total Age
⏱️
16.8d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
18.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 16.8 days stuck in "Assigned"
⏱️
Total Delay 18.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
16.8d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
found asset - fowler motor seized - replaced fowler motor - cycle tested unit - returned to service
🔍 Technician Findings
found head of bed function inop
⚠️ Problem Description
Head of bed will not raise
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 11, 10:56 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 11, 12:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 59m
🚨 17.0 business days
⏱️
▶
2 4x Labor Added Mar 6, 1:28 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 23d 0h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 10, 10:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 7h
📨
Status: Invoice Pending by Hannah Shaw Mar 10, 11:51 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 43m, 0m
🧾
Invoice Created Mar 11, 8:00 AM
Invoice Number: SM-256115

Bottlenecks

Assigned
Duration: 16.8 business days (threshold: 4.0 business hours)
Exceeded by 16.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Feb 11, 10:56 AM
Invoice #
SM-256115

Work Details (4)

Name Type Status Qty Amount Date
WL-03133564 Labor Open 1 $0.00 Mar 6, 1:28 PM
WL-03133565 Labor Open 1 $0.00 Mar 6, 1:28 PM
WL-03133566 Travel Open 46 $0.00 Mar 6, 1:28 PM
WL-03133567 Parts Open 1 $0.00 Mar 6, 1:28 PM

Details