Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351067 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 MOUNT PLEASANT HOSPITAL — 3500 N Hwy 17, Mount Pleasant SC, 29466

Feb 11, 2026 → Mar 13, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 19, 2026
✗ SLA Missed (16 biz days late)
Active: 21 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
21d
▶ Clock Running
Status: Assigned
Feb 11 → Mar 13, 2026
21 business days (counted)
Running total: 21 of 5 biz days used
Created: Feb 11, 2026 Completed: Mar 13, 2026
Business Days Used 21 / 5
0 5d budget +16d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0 / 5
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0 / 5
Feb 11 → Mar 13 Assigned ▶ Running 21 21 / 5
Dispatch 0.0d
Coordinators 22.0d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
22.0 days
Over SLA
Billing
0.2 days
Created: Feb 11, 2026 Due: Feb 18, 2026 Completed: Mar 13, 2026 (22 days late)
📅
22.0 days Total Age
⏱️
21.8d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
24.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 6, 2026
Visit 2 Mar 13, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 21.8 days stuck in "Assigned"
⏱️
Total Delay 24.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
21.8d / 0.5d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
tracked down asset - troubleshot to gatch motor inop - p/n 3005300420 ms3/13: replaced gatch motor - cycle tested unit - returned to service
🔍 Technician Findings
found gatch motor inop
⚠️ Problem Description
Foot of bed will not raise.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 11, 10:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 11, 12:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 56m
🚨 17.0 business days
⏱️
Labor Added Mar 6, 1:37 PM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 6.0 business days
⏱️
▶
2 4x Labor Added Mar 13, 11:48 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 29d 21h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 18, 9:25 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
📨
Status: Invoice Pending by Hannah Shaw Mar 18, 11:03 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 37m, 0m
🧾
Invoice Created Mar 19, 8:00 AM
Invoice Number: SM-256803

Bottlenecks

Assigned
Duration: 21.8 business days (threshold: 4.0 business hours)
Exceeded by 21.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Feb 11, 10:59 AM
Invoice #
SM-256803

Work Details (5)

Name Type Status Qty Amount Date
WL-03133572 Labor Open 0.5 $0.00 Mar 6, 1:37 PM
WL-03143213 Labor Open 0.83333333333333 $0.00 Mar 13, 11:48 AM
WL-03143214 Labor Open 1 $0.00 Mar 13, 11:48 AM
WL-03143215 Travel Open 34 $0.00 Mar 13, 11:48 AM
WL-03143216 Parts Open 1 $0.00 Mar 13, 11:48 AM

Details