📍 MOUNT PLEASANT HOSPITAL — 3500 N Hwy 17, Mount Pleasant SC, 29466
Feb 11, 2026 → May 15, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 19, 2026
✗ SLA Missed (17 biz days late)
Active: 22 biz days
Paused: 44 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (May 15, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
17d
▶ Clock Running
Status: Assigned
Feb 11 → Mar 9, 2026
17 business days (counted)
Running total: 17 of 5 biz days used
⏸44d
⏸ Clock Paused
Status: Awaiting Parts
Mar 9 → May 8, 2026
44 business days (not counted)
▶ Clock Running
Status: Reschedule
May 8 → May 15, 2026
5 business days (counted)
Running total: 22 of 5 biz days used
Created: Feb 11, 2026Completed: May 15, 2026
Business Days Used22 / 5
05d budget+17d over
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 11 → Feb 11
Created
▶ Running
0
0 / 5
Feb 11 → Feb 11
Ready for Scheduling
▶ Running
0
0 / 5
Feb 11 → Mar 9
Assigned
▶ Running
17
17 / 5
Mar 9 → May 8
Awaiting Parts
⏸ Paused
44
—
May 8 → May 15
Reschedule
▶ Running
5
22 / 5
Dispatch0.0d
Material Management44.8d
Coordinators23.7d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
44.8 days
Over SLA
Coordinators
23.7 days
Over SLA
Billing
0.0 days
Created: Feb 11, 2026
Due: Feb 18, 2026
Completed: May 15, 2026 (85 days late)
📅
67.0 daysTotal Age
⏱️
44.8d in Awaiting PartsLongest Stage
🔄
7 transitionsStatus Changes
⚠️
64.3d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
Visit 1Mar 6, 2026
Visit 2May 15, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay44.8 days stuck in "Awaiting Parts"
⏱️
Total Delay64.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
17.8d / 0.5d SLA
Awaiting Parts
44.8d / 3.0d SLA
Reschedule
5.7d / 2.0d SLA
Closed
2.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
PO received - GE PO# 4010599066HTM
🔧Work Performed
replaced footboard cycle tested footboard - functional test completed
🔍Technician Findings
found unit with no footboard at all - requires PO for replacement
⚠️Problem Description
Footboard shuts off.
📄Description
Bed, Electric
📧
Email: Update: Awaiting Parts for Your Work Order
Completed May 4, 2026
To: jonathon.verdetto@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351068Location: MOUNT PLEASANT HOSPITALAddress: 3500 N Hwy 17 Mount Pleasant, SC 29466Device: 3005 S3 070100271Problem Description: Footboard shuts off.We are working with
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Apr 27, 2026
To: jonathon.verdetto@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351068Location: MOUNT PLEASANT HOSPITALAddress: 3500 N Hwy 17 Mount Pleasant, SC 29466Device: 3005 S3 070100271Problem Description: Footboard shuts off.We are working with
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Apr 20, 2026
To: jonathon.verdetto@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351068Location: MOUNT PLEASANT HOSPITALAddress: 3500 N Hwy 17 Mount Pleasant, SC 29466Device: 3005 S3 070100271Problem Description: Footboard shuts off.We are working with
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Apr 13, 2026
To: jonathon.verdetto@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351068Location: MOUNT PLEASANT HOSPITALAddress: 3500 N Hwy 17 Mount Pleasant, SC 29466Device: 3005 S3 070100271Problem Description: Footboard shuts off.We are working with
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Apr 6, 2026
To: jonathon.verdetto@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351068Location: MOUNT PLEASANT HOSPITALAddress: 3500 N Hwy 17 Mount Pleasant, SC 29466Device: 3005 S3 070100271Problem Description: Footboard shuts off.We are working with
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 30, 2026
To: jonathon.verdetto@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351068Location: MOUNT PLEASANT HOSPITALAddress: 3500 N Hwy 17 Mount Pleasant, SC 29466Device: 3005 S3 070100271Problem Description: Footboard shuts off.We are working with
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 23, 2026
To: jonathon.verdetto@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351068Location: MOUNT PLEASANT HOSPITALAddress: 3500 N Hwy 17 Mount Pleasant, SC 29466Device: 3005 S3 070100271Problem Description: Footboard shuts off.We are working with
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 16, 2026
To: jonathon.verdetto@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351068Location: MOUNT PLEASANT HOSPITALAddress: 3500 N Hwy 17 Mount Pleasant, SC 29466Device: 3005 S3 070100271Problem Description: Footboard shuts off.We are working with
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 9, 2026
To: jonathon.verdetto@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351068Location: MOUNT PLEASANT HOSPITALAddress: 3500 N Hwy 17 Mount Pleasant, SC 29466Device: 3005 S3 070100271Problem Description: Footboard shuts off.We are working with
PDF
PO request for 602125222
Mar 6, 2026
PDF
PO_8_4010599066HTM_0_US
May 19, 2026
PDF
GE Healthcare PO# 4010599066HTM Revision 1
May 28, 2026
Timeline
📋
▶
2
Work Order Created Feb 11, 11:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Feb 11, 12:55 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician:Matthew Sebzda
🚨17.0 business days
⏱️
Labor Added Mar 6, 1:49 PM
Type:Labor
Status:Open
Qty:0.5
⏳2.0 business days
📦
▶
2
Parts Requested Mar 9, 1:47 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Sebzda
From:Assigned
To:Awaiting Parts
Duration in Previous:25d 23h
🚨45.0 business days
🔩
▶
2
2x Parts Added May 8, 2:19 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From:Awaiting Parts
To:Reschedule
Duration in Previous:60d 0h
⚠️6.0 business days
⏱️
▶
2
2x Labor Added May 15, 3:39 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From:Reschedule, Completed
To:Completed, Closed
Duration in Previous:7d 1h, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill May 19, 1:09 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⚠️7.0 business days
🧾
Invoice Created May 28, 1:21 PM
Invoice Number:SM-262409
Bottlenecks
Assigned
Duration: 17.8 business days (threshold: 4.0 business hours)
Exceeded by 17.3 business days
Awaiting Parts
Duration: 44.8 business days (threshold: 3.0 business days)
Exceeded by 41.8 business days
Reschedule
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)