Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351075 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 23226

Feb 11, 2026 → Feb 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (9 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 16, 2026
2 business days (counted)
Running total: 2 of ? biz days used
Created: Feb 11, 2026 Completed: Feb 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0
Feb 11 → Feb 16 Assigned ▶ Running 2 2
Dispatch 0.0d
Coordinators 3.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Billing
0.1 days
Created: Feb 11, 2026 Due: Feb 27, 2026 Completed: Feb 16, 2026 (11 days early)
📅
3.0 days Total Age
⏱️
8.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
9.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 8.0 days stuck in "Closed"
⏱️
Total Delay 9.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
2.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
preformed pm as per mfg worksheet to ensure bed is ready for use
🔍 Technician Findings
found unit
⚠️ Problem Description
Kenneth Lancara: PM request
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 11, 11:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 11, 2:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 59m
⏳ 3.0 business days
⏱️
▶
3 Labor Added Feb 16, 9:29 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Carlos Robles
From: Assigned
To: Completed
Duration in Previous: 4d 19h
🏁
Status: Closed by Carlos Robles
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 26, 10:22 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 0h
📨
Status: Invoice Pending by Hannah Shaw Feb 26, 10:54 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 31m, 0m
🚨 69.0 business days
🧾
Invoice Created Jun 3, 4:18 PM
Invoice Number: SM-254954

Bottlenecks

Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 11, 11:07 AM
Invoice #
SM-254954

Work Details (1)

Name Type Status Qty Amount Date
WL-03106884 Labor Open 1 $0.00 Feb 16, 9:29 AM

Details