Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351076 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 23226

Feb 11, 2026 → Feb 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (7 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 18, 2026
4 business days (counted)
Running total: 4 of ? biz days used
Created: Feb 11, 2026 Completed: Feb 18, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0
Feb 11 → Feb 18 Assigned ▶ Running 4 4
Dispatch 0.0d
Coordinators 5.0d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.0 days
Over SLA
Billing
1.6 days
Over SLA
Created: Feb 11, 2026 Due: Feb 27, 2026 Completed: Feb 18, 2026 (9 days early)
📅
5.0 days Total Age
⏱️
6.7d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
10.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 6.7 days stuck in "Closed"
⏱️
Total Delay 10.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
4.6d / 0.5d SLA
Closed
6.7d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
preformed pm as per mfg worksheet to ensure unit is ready for use
🔍 Technician Findings
found unit
⚠️ Problem Description
Kenneth Lancara: PM request
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 11, 11:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 11, 2:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 0m
⚠️ 5.0 business days
⏱️
Labor Added Feb 18, 11:30 AM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Carlos Robles Feb 18, 1:01 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6d 22h, 0m
⚠️ 7.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 26, 2:07 PM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 1h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 12h 34m, 0m
🚨 68.0 business days
🧾
Invoice Created Jun 3, 4:18 PM
Invoice Number: SM-255042

Bottlenecks

Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Closed
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 11, 11:07 AM
Invoice #
SM-255042

Work Details (1)

Name Type Status Qty Amount Date
WL-03110213 Labor Open 1 $0.00 Feb 18, 11:30 AM

Details