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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351078 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Montefiore Medical Center Children's Hospital — 3415 Bainbridge Avenue, Bronx NY, 10467

Feb 11, 2026 → Mar 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (20 biz days late)
Active: 31 biz days
🕐 Clock stopped: Completed (Mar 28, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Feb 11 → Mar 4, 2026
14 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 14 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 28, 2026
17 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Closed
Mar 28 → Mar 28, 2026
0 business days (counted)
Running total: 31 of ? biz days used
Created: Feb 11, 2026 Completed: Mar 28, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 11 Scheduled ▶ Running 0 0
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0
Feb 11 → Mar 4 Scheduled ▶ Running 14 14
Mar 4 → Mar 4 Ready for Scheduling ▶ Running 0 14
Mar 4 → Mar 28 Scheduled ▶ Running 17 31
Mar 28 → Mar 28 Closed ▶ Running 0 31
Dispatch 0.0d
Coordinators 33.0d
Billing 3.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
33.0 days
Over SLA
Billing
3.6 days
Over SLA
Created: Feb 11, 2026 Due: Dec 31, 2026 Completed: Mar 28, 2026 (278 days early)
📅
32.0 days Total Age
⏱️
17.5d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
31.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
33 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 23, 2026
Visit 2 Mar 24, 2026
Visit 3 Mar 25, 2026
Visit 4 Mar 26, 2026
Visit 5 Mar 27, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 17.5 days stuck in "Scheduled"
⏱️
Total Delay 31.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
31.7d / 2.0d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/11/26 1100 LM w/DJ; 1422 DJ avail M-Th; LM w/Dee Dee re cnfm; 1422 Dee Dee cnfm; 1446 ack cnfm; LM w/DJ; 1526 DJ ack cnfm; 3/4/26 1037 DeeDee offering doubles; LM w/DJ; 1106 DJ avail; LM w/DeeDee re cnfm; 1146 DeeDee cnfm; ack cnfm, LM w/DJ; 1421 DJ ack cnfm

Timeline

📋
▶
3 Work Order Created Feb 11, 11:09 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
🗓️
▶
2 Status: Scheduled Feb 11, 5:31 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Dana Johnson
🚨 14.8 business days
📅
Status: Ready for Scheduling by Wayne Rush Mar 4, 11:10 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 20d 17h
👷
▶
2 Technician Assigned Mar 4, 2:42 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3h 31m
🚨 14.0 business days
💵
5x Expenses Added Mar 23, 11:24 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Mar 24, 9:05 AM
Type: Labor
Status: Open
Qty: 6.9833333333333, 0.016666666666667
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Mar 26, 7:43 AM
3x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 27, 4:05 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 1.0 business days
⏱️
2x Labor Added Mar 28, 4:56 PM
Type: Labor
Status: Open
Qty: 6.9833333333333, 0.016666666666667
💵
▶
2 5x Expenses Added Mar 28, 5:01 PM
5x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Mar 28, 5:07 PM
2x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Mar 28, 5:23 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Dana Johnson
From: Scheduled
To: Closed
Duration in Previous: 24d 1h
✔️
Status: Completed by Dana Johnson Mar 28, 5:29 PM
From: Closed
To: Completed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Mar 28, 5:34 PM
Labor Added → Status: Closed
🏁
Status: Closed by Dana Johnson
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 1.0 business days
⏱️
2x Labor Added Mar 30, 1:50 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
⏱️
▶
2 Labor Added Mar 30, 5:26 PM
Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 8
⏳ 3.8 business days
📄
Status: Ready to Bill by Wayne Rush Apr 2, 3:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 9:18 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 44m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Apr 6, 1:35 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 4h

Bottlenecks

Scheduled
Duration: 14.2 business days (threshold: 2.0 business days)
Exceeded by 12.2 business days
Scheduled
Duration: 17.5 business days (threshold: 2.0 business days)
Exceeded by 15.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Dana Johnson
Scheduled
Mar 23, 4:00 PM
Created
Feb 11, 11:09 AM
Invoice #
SM-258326

Work Details (33)

Name Type Status Qty Amount Date
WL-03155182 Expenses Open 1 $68.00 Mar 23, 11:24 AM
WL-03155183 Expenses Open 1 $68.00 Mar 23, 11:24 AM
WL-03155184 Expenses Open 1 $68.00 Mar 23, 11:24 AM
WL-03155185 Expenses Open 1 $68.00 Mar 23, 11:24 AM
WL-03155186 Expenses Open 1 $68.00 Mar 23, 11:24 AM
WL-03156535 Labor Open 6.9833333333333 $1,450.00 Mar 24, 9:05 AM
WL-03156537 Labor Open 0.016666666666667 $1,450.00 Mar 24, 9:05 AM
WL-03156539 Labor Open 6.9833333333333 $1,450.00 Mar 24, 9:05 AM
WL-03160232 Labor Open 0.016666666666667 $1,450.00 Mar 26, 7:43 AM
WL-03160233 Labor Open 6.9833333333333 $1,450.00 Mar 26, 7:43 AM
WL-03160235 Labor Open 0.016666666666667 $1,450.00 Mar 26, 7:43 AM
WL-03160237 Expenses Open 1 $68.00 Mar 26, 7:45 AM
WL-03163331 Labor Open 0.016666666666667 $0.00 Mar 27, 4:05 PM
WL-03163338 Labor Open 0.016666666666667 $0.00 Mar 27, 4:06 PM
WL-03164166 Labor Open 6.9833333333333 $1,450.00 Mar 28, 4:56 PM
WL-03164168 Labor Open 0.016666666666667 $1,450.00 Mar 28, 4:56 PM
WL-03164173 Expenses Open 1 $177.52 Mar 28, 5:01 PM
WL-03164169 Expenses Open 1 $177.53 Mar 28, 5:01 PM
WL-03164170 Expenses Open 1 $177.53 Mar 28, 5:01 PM
WL-03164171 Expenses Open 1 $177.52 Mar 28, 5:01 PM
WL-03164172 Expenses Open 1 $177.52 Mar 28, 5:01 PM
WL-03164174 Expenses Open 1 $285.40 Mar 28, 5:04 PM
WL-03164180 Expenses Open 1 $42.09 Mar 28, 5:07 PM
WL-03164179 Expenses Open 1 $49.41 Mar 28, 5:07 PM
WL-03164182 Expenses Open 1 $47.28 Mar 28, 5:09 PM
WL-03164193 Expenses Open 1 $25.00 Mar 28, 5:23 PM
WL-03164202 Labor Open 3 $0.00 Mar 28, 5:34 PM
WL-03165354 Labor Open 0.016666666666667 $0.00 Mar 30, 1:50 PM
WL-03165355 Labor Open 0.016666666666667 $0.00 Mar 30, 1:50 PM
WL-03165874 Labor Open 8 $76.00 Mar 30, 5:26 PM
WL-03165875 Labor Open 8 $76.00 Mar 30, 5:28 PM
WL-03165876 Labor Open 8 $76.00 Mar 30, 5:28 PM
WL-03165877 Labor Open 8 $76.00 Mar 30, 5:29 PM

Details