Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (63 biz days late)
Active: 75 biz days
🕐 Clock stopped: Completed (May 29, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
59d
▶ Clock Running
Status: Assigned
Feb 11 → May 6, 2026
59 business days (counted)
Running total: 59 of ? biz days used
16d
▶ Clock Running
Status: Tech On Site
May 6 → May 29, 2026
16 business days (counted)
Running total: 75 of ? biz days used
Created: Feb 11, 2026Completed: May 29, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 11 → Feb 11
Created
▶ Running
0
0
Feb 11 → May 6
Assigned
▶ Running
59
59
May 6 → May 29
Tech On Site
▶ Running
16
75
Dispatch0.0d
Coordinators60.0d
Field Work17.0d
Billing11.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
60.0 days
Over SLA
Field Work
17.0 days
Over SLA
Billing
11.0 days
Over SLA
Created: Feb 11, 2026
Due: Mar 11, 2026
Completed: May 29, 2026 (78 days late)
📅
76.0 daysTotal Age
⏱️
60.0d in AssignedLongest Stage
🔄
8 transitionsStatus Changes
⚠️
81.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1May 18, 2026
Visit 2May 19, 2026
Visit 3May 20, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay60.0 days stuck in "Assigned"
⏱️
Total Delay81.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
60.0d / 0.5d SLA
Tech On Site
17.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Billing Review
2.0d / 2.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
7.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
5/5/2026 Unit started. IDP3 started screaming. Shut unit down.
5/6/2026 Removed IDP3 and gave to Chuck.
5/18/2026 Reworked spec-tube, cleaned and installed new filaments. Tested spec-tube on bench unit.
5/19/2026 Finished cleaning and reinstalled vacuum system. Restarted.
5/20/2026 9 range, replaced filaments w/sis-alloys and restarted
5/2/2026 Perform fine test procedure, record parameter, chart record MDL/Helium Stability. Unit leak check ok shut off
unit, pack it up, ship unit back to customer.
🔍Technician Findings
IDP3 pump noise, sensitivity drift.
⚠️Problem Description
Note
04.02.2026 09:41:02 WIGEORGE
Mike sent his demo for Kevin to look at
____________________
Note
04.02.2026 09:37:20 WF-BATCH
Agent: WIGEORGE Timestamp: 2026-02-04 09:37:07
Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017
Trade services; if a "Request for RA" form is returned with the purchase order, please attach it to the notification e-mail.
Mike Wyant's demo; Kevin wanted to look at it.
📄Description
Helium Leak Detector, PD03 configuration
📞Call Description
VPD Bench Repair Warranty
May 29, 2026 11:36am
@MICHAEL MCNAMARA @Kim Pearson WO has been reviewed.
Timeline
📋
▶
3
Work Order Created Feb 11, 11:16 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
🚨60.0 business days
🔧
Status: Tech On Site by Charles SellonMay 6, 9:44 AM
From:Assigned
To:Tech On Site
Duration in Previous:83d 21h
⚠️9.0 business days
🔩
2x Parts Added May 18, 1:46 PM
Type:Parts
Status:Open
Qty:1
⏱️
Labor Added May 18, 1:53 PM
Type:Labor
Status:Open
Qty:5
⏱️
Labor Added May 19, 10:36 AM
Type:Labor
Status:Open
Qty:3
⏱️
2x Labor Added May 20, 9:50 AM
Type:Labor, Parts
Status:Open
Qty:1
⚠️7.0 business days
🔩
Parts Added May 29, 9:29 AM
Type:Parts
Status:Open
Qty:1
✔️
Status: Completed by Minh HuynhMay 29, 10:04 AM
From:Tech On Site
To:Completed
Duration in Previous:23d 0h
🏁
Status: Closed by Minh HuynhMay 29, 10:12 AM
From:Completed
To:Closed
Duration in Previous:8m
💵
Status: Billing Review by Hannah ShawMay 29, 11:35 AM
From:Closed
To:Billing Review
Duration in Previous:1h 23m
⏳1.9 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAJun 1, 7:14 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:2d 19h
⏳2.0 business days
📨
Status: Invoice Pending by Hannah ShawJun 2, 10:07 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1d 2h
⚠️7.0 business days
💰
▶
2
Status: Invoiced Jun 10, 1:59 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-263551
Bottlenecks
Assigned
Duration: 60.0 business days (threshold: 4.0 business hours)
Exceeded by 59.5 business days
Tech On Site
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Invoice Pending
Duration: 7.0 business days (threshold: 2.0 business days)