Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351083 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Feb 11, 2026 → Feb 11, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 18, 2026
🕐 Clock stopped: Completed (Feb 11)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.4d
Field Work 0.0d
Billing 2.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Field Work
0.0 days
Billing
2.4 days
Over SLA
Created: Feb 11, 2026 Due: Feb 18, 2026 Completed: Feb 11, 2026 (7 days early)
📅
0.4 days Total Age
⏱️
3.6d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 92 days old
🚨
Primary Delay 3.6 days stuck in "Closed"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.6d / 1.0d SLA
Ready to Bill
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Opened up stretcher to inspect components. Found loose bolts on break assembly. Corrected breaks & tightened bolts. Preformed full functions check. returned to service.
🔍 Technician Findings
Break pedal flipped. caused by loose bolds on the break assembly.
⚠️ Problem Description
Flipped Break Pedal Sanchez, Jon
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 11, 11:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 11, 12:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Ready for Scheduling
To: Assigned
Duration in Previous: 46m
⏱️
2x Labor Added Feb 11, 1:49 PM
Type: Labor
Status: Open
Qty: 0.5, 2
🚗
▶
3 Travel Added Feb 11, 2:06 PM
Travel Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jon Sanchez
From: Assigned
To: Completed
Duration in Previous: 2h 2m
🏁
Status: Closed by Jon Sanchez
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 16, 10:45 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 20h
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending Feb 17, 9:58 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-254238

Bottlenecks

Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Feb 11, 11:18 AM
Invoice #
SM-254238

Work Details (3)

Name Type Status Qty Amount Date
WL-03101085 Labor Open 0.5 $0.00 Feb 11, 1:49 PM
WL-03101086 Labor Open 2 $0.00 Feb 11, 1:49 PM
WL-03101106 Travel Open 8 $0.00 Feb 11, 2:06 PM

Details