Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351088 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair/PM • PSM

📍 US Army — 11 Hap Arnold Blvd, TOBYHANNA PA, 18466-5091

Feb 11, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
⚠ 117 biz days overdue
Active: 128 biz days
▶ Clock Running
Status: Created
Feb 11 → Feb 16, 2026
2 business days (counted)
Running total: 2 of ? biz days used
126d
▶ Clock Running
Status: Assigned
Feb 16 → Aug 14, 2026
126 business days (counted)
Running total: 128 of ? biz days used
Created: Feb 11, 2026 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 16 Created ▶ Running 2 2
Feb 16 → Aug 14 Assigned ▶ Running 126 128
Dispatch 3.0d
⚠ Overdue
Dispatch
3.0 days
Over SLA
Created: Feb 11, 2026 Due: Mar 11, 2026 (156 days overdue)
📅
129.0 days Total Age
⏱️
3.0d in Entered Longest Stage
🔄
1 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Assigned • 184 days old
🚨
Primary Delay 3.0 days stuck in "Entered"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.0d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Note 09.02.2026 11:47:42 WF-BATCH Agent: WIGEORGE Timestamp: 2026-02-09 11:47:32 warranty bench repair for possible drift issue.
📄 Description
Wet, Helium LD MR15
📞 Call Description
VPD Bench Repair Warranty

Timeline

📋
Work Order Created Feb 11, 11:23 AM
Work Order: WO-01351088
Type: Repair/PM
Priority: PSM
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 16, 12:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 5d 1h

Bottlenecks

Entered
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Assigned
Priority
PSM
Type
Repair/PM
Branch
ERLA - PROD
Technician
Minh Huynh
Scheduled
N/A
Created
Feb 11, 11:23 AM
Invoice #
N/A

Details