Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351089 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 CSOL Internal — 123 Placeholder Street, Wilmington OH, 45177

Feb 11, 2026 → Feb 20, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Feb 20)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 7.7d
Billing 5.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.7 days
Over SLA
Billing
5.0 days
Over SLA
Created: Feb 11, 2026 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
7.9 days Total Age
⏱️
5.0d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
11.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 92 days old
🚨
Primary Delay 5.0 days stuck in "Ready to Bill"
⏱️
Total Delay 11.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
7.7d / 2.0d SLA
Closed
5.4d / 1.0d SLA
Canceled
0.0d
Ready to Bill
5.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Not Billable - HR TRAINING

Timeline

📋
▶
3 Work Order Created Feb 11, 11:25 AM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Cheryl Adams
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 13, 5:39 PM
Labor Added → Status: Completed
✔️
Status: Completed by Cheryl Adams
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 6h, 0m
⏳ 1.8 business days
🚫
Status: Canceled by Caitlin Mcgee Feb 16, 12:39 PM
From: Closed
To: Canceled
Duration in Previous: 2d 18h
🗓️
▶
2 Status: Scheduled Feb 16, 12:44 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2026-02-13T18:00:00.000+0000
⚠️ 5.0 business days
✔️
Status: Completed by Cheryl Adams Feb 20, 5:14 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 4h, 0m
⏳ 4.8 business days
📄
Status: Ready to Bill by Kim Witt Feb 26, 9:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 16h
⚠️ 5.0 business days
📨
▶
2 Status: Invoice Pending Mar 4, 5:19 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 48.8 business days
🧾
Invoice Created May 11, 8:34 PM
Invoice Number: SM-255612

Bottlenecks

Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.6 business hours
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Cheryl Adams
Scheduled
Feb 13, 1:00 PM
Created
Feb 11, 11:25 AM
Invoice #
SM-255612

Work Details (1)

Name Type Status Qty Amount Date
WL-03105676 Labor Open 4 $0.00 Feb 13, 5:39 PM

Details