📍 California State University — 5151 State University Dr, Los Angeles CA, 9003-4226
Feb 11, 2026 → Mar 24, 2026
✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (16 biz days late)
Active: 28 biz days
🕐 Clock stopped: Completed (Mar 24, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
24d
▶ Clock Running
Status: Assigned
Feb 11 → Mar 18, 2026
24 business days (counted)
Running total: 24 of ? biz days used
4d
▶ Clock Running
Status: Tech On Site
Mar 18 → Mar 24, 2026
4 business days (counted)
Running total: 28 of ? biz days used
Created: Feb 11, 2026Completed: Mar 24, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 11 → Feb 11
Created
▶ Running
0
0
Feb 11 → Mar 18
Assigned
▶ Running
24
24
Mar 18 → Mar 24
Tech On Site
▶ Running
4
28
Dispatch0.0d
Holding0.0d (excluded)
Coordinators24.9d
Field Work5.0d
Billing5.8d
✗ SLA Missed
Dispatch
0.0 days
Holding(excluded from total)
0.0 days
Coordinators
24.9 days
Over SLA
Field Work
5.0 days
Over SLA
Billing
5.8 days
Over SLA
Created: Feb 11, 2026
Due: Mar 11, 2026
Completed: Mar 24, 2026 (12 days late)
📅
28.9 daysTotal Age
⏱️
24.9d in AssignedLongest Stage
🔄
9 transitionsStatus Changes
⚠️
33.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay24.9 days stuck in "Assigned"
⏱️
Total Delay33.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
24.9d / 0.5d SLA
Tech On Site
5.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
On Hold
0.0d
Billing Review
2.6d / 2.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Replaced turbo pump and IDP dry pump with exchange units.
Replaced display with new.
Cleaned, reassembled and tested TPD to factory specifications.
🔍Technician Findings
Display was damaged in shipping. Turbo pump doesn't spin freely (bearings).
⚠️Problem Description
Approval Note
04.02.2026 18:15:43 JUFOSTER
Warranty within 2 years on so# 312501162
____________________
Note
04.02.2026 18:11:33 JUFOSTER
Repair under warranty from so# 312501162
____________________
Note
04.02.2026 18:08:05 WF-BATCH
Agent: JUFOSTER Timestamp: 2026-02-04 18:07:58
IT24054002 tps turbo not coming on or spinning up
📄Description
TPS-COMPACT TV84 CFF2.75 inch-115v
📞Call Description
VPD Bench Overhaul Warranty TPS
Mar 27, 2026 2:58pm
@MICHAEL MCNAMARA WO has been reviewed.
Timeline
📋
▶
3
Work Order Created Feb 11, 11:30 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLPCIA4, Shawn Kelley
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:3m
🚨25.0 business days
🔧
Status: Tech On Site by Shawn KelleyMar 18, 10:21 AM
From:Assigned
To:Tech On Site
Duration in Previous:34d 21h
⚠️5.0 business days
⏱️
▶
3
Labor Added Mar 24, 8:28 AM
Labor Added → 2x Parts Added → Status: Completed
🔩
2x Parts Added
Type:Parts
Status:Open
Qty:1
✔️
Status: Completed by Shawn Kelley
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:5d 22h, 0m
⏸️
▶
2
Status: On Hold Mar 24, 8:40 AM
Status: On Hold → Parts Added
🔩
Parts Added
Type:Parts
Status:Open
Qty:1
🏁
Status: Closed by Shawn KelleyMar 24, 8:45 AM
From:On Hold
To:Closed
Duration in Previous:5m
⏳4.0 business days
💵
Status: Billing Review by Hannah ShawMar 27, 2:58 PM
From:Closed
To:Billing Review
Duration in Previous:3d 6h
⏳3.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAMar 31, 10:15 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:3d 19h
📨
Status: Invoice Pending by Hannah ShawMar 31, 12:37 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2h 21m
⏳3.0 business days
💰
▶
2
Status: Invoiced Apr 2, 10:12 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-257908
Bottlenecks
Assigned
Duration: 24.9 business days (threshold: 4.0 business hours)
Exceeded by 24.4 business days
Tech On Site
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Billing Review
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.0 business hours
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)