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WO-01351093 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Feb 11, 2026 → Apr 30, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 19, 2026
✗ SLA Missed (14 biz days late)
Active: 19 biz days
Paused: 36 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Apr 30, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Feb 11 → Feb 20, 2026
6 business days (not counted)
19d
▶ Clock Running
Status: Assigned
Feb 20 → Mar 19, 2026
19 business days (counted)
Running total: 19 of 5 biz days used
⏸30d
⏸ Clock Paused
Status: Awaiting Parts
Mar 19 → Apr 30, 2026
30 business days (not counted)
Created: Feb 11, 2026 Completed: Apr 30, 2026
Business Days Used 19 / 5
0 5d budget +14d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0 / 5
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0 / 5
Feb 11 → Feb 11 Assigned ▶ Running 0 0 / 5
Feb 11 → Feb 20 Awaiting Parts ⏸ Paused 6 —
Feb 20 → Mar 19 Assigned ▶ Running 19 19 / 5
Mar 19 → Apr 30 Awaiting Parts ⏸ Paused 30 —
Dispatch 0.0d
Material Management 37.7d
Coordinators 20.2d
Field Work 3.0d
Billing 0.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
37.7 days
Over SLA
Coordinators
20.2 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
0.3 days
Created: Feb 11, 2026 Due: Feb 18, 2026 Completed: Apr 30, 2026 (70 days late)
📅
55.9 days Total Age
⏱️
31.0d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
54.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Feb 11, 2026
Visit 2 Apr 6, 2026
Visit 3 Apr 14, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 31.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 54.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
20.0d / 0.5d SLA
Awaiting Parts
37.7d / 3.0d SLA
Completed
3.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
ordered part 2/10/26 yd Part still on back order 3/16 DH 4/6/26 jps: Swapped motor. head high low still not operational. 4/14 : Replaced plastic isolator that goes around hi lo motor. Return to service
🔍 Technician Findings
tracked bed on 2nd floor assessed bed found that head hi low motor inop
⚠️ Problem Description
head hi low motor inop Dessin, Yves
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 11, 11:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 11, 1:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 44m
📦
▶
2 Parts Requested Feb 11, 1:38 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Yves Dessin
From: Assigned
To: Awaiting Parts
Duration in Previous: 22m
⏱️
Labor Added Feb 11, 3:43 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 7.0 business days
👷
▶
2 Technician Assigned Feb 20, 11:28 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Awaiting Parts
To: Assigned
Duration in Previous: 8d 21h
🚨 20.0 business days
📦
Status: Awaiting Parts by Mark Franks Mar 19, 10:36 AM
From: Assigned
To: Awaiting Parts
Duration in Previous: 26d 22h
🚨 13.0 business days
⏱️
3x Labor Added Apr 6, 3:05 PM
Type: Labor, Travel
Status: Open
Qty: 1, 4, 35
⏳ 4.0 business days
💵
2x Expenses Added Apr 9, 10:02 AM
Type: Expenses, Parts
Status: Open
Qty: 1
⏳ 4.2 business days
⏱️
Labor Added Apr 15, 1:33 AM
Type: Labor
Status: Open
Qty: 2
🚨 11.9 business days
✔️
Status: Completed by David Hernandez Apr 30, 7:26 AM
From: Awaiting Parts
To: Completed
Duration in Previous: 41d 20h
⏳ 3.0 business days
🏁
Status: Closed by Kenneth Lancara May 4, 10:44 AM
From: Completed
To: Closed
Duration in Previous: 4d 3h
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw May 5, 3:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 4h
📨
▶
2 Status: Invoice Pending May 5, 5:21 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created May 6, 8:00 AM
Invoice Number: SM-261072

Bottlenecks

Awaiting Parts
Duration: 6.7 business days (threshold: 3.0 business days)
Exceeded by 3.7 business days
Assigned
Duration: 19.9 business days (threshold: 4.0 business hours)
Exceeded by 19.4 business days
Awaiting Parts
Duration: 31.0 business days (threshold: 3.0 business days)
Exceeded by 28.0 business days
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📦
Parts Order 00090160
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
David Hernandez
Scheduled
N/A
Created
Feb 11, 11:31 AM
Invoice #
SM-261072

Work Details (7)

Name Type Status Qty Amount Date
WL-03101479 Labor Open 1 $0.00 Feb 11, 3:43 PM
WL-03174730 Labor Open 1 $0.00 Apr 6, 3:05 PM
WL-03174731 Labor Open 4 $0.00 Apr 6, 3:05 PM
WL-03174732 Travel Open 35 $0.00 Apr 6, 3:05 PM
WL-03179273 Expenses Open 1 $0.00 Apr 9, 10:02 AM
WL-03179274 Parts Open 1 $0.00 Apr 9, 10:02 AM
WL-03186585 Labor Open 2 $0.00 Apr 15, 1:33 AM

Details