Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351160 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southampton Memorial Hospital — 100 Fairview Dr, Franklin VA, 23851

Feb 11, 2026 → Feb 12, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Feb 12)
✓ SLA Met (14d early)
Dispatch 0.0d
Coordinators 1.7d
Field Work 0.0d
Billing 5.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.7 days
Over SLA
Field Work
0.0 days
Billing
5.6 days
Over SLA
Created: Feb 11, 2026 Due: Feb 27, 2026 Completed: Feb 12, 2026 (15 days early)
📅
1.6 days Total Age
⏱️
9.5d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
12.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 92 days old
🚨
Primary Delay 9.5 days stuck in "Closed"
⏱️
Total Delay 12.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
1.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
9.5d / 1.0d SLA
Billing Review
5.0d / 2.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.26.26 hshaw - moved WO to BR, TA nor populated

🔧 Work Performed
checked all functions of bed to ensure all were functioning properly. I checked electrical with analyzer. all functions were within spec and working fine.
🔍 Technician Findings
Located bed in empty room to do a PM.
⚠️ Problem Description
MICHAEL SWINGLE: PM
📄 Description
Long term hospital bed

Timeline

📋
▶
2 Work Order Created Feb 11, 2:24 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Status: Assigned Feb 11, 7:45 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Matthew Bateman
Technician: Michael Swingle
⏱️
▶
3 Labor Added Feb 12, 5:31 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned
To: Completed
Duration in Previous: 21h 46m
🏁
Status: Closed by MICHAEL SWINGLE
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 9.8 business days
💵
Status: Billing Review by Hannah Shaw Feb 25, 9:40 PM
From: Closed
To: Billing Review
Duration in Previous: 13d 4h
⚠️ 5.3 business days
📄
Status: Ready to Bill by Brandi Alvarez Mar 4, 3:31 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 6d 17h
📨
▶
2 Status: Invoice Pending Mar 4, 8:28 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Mar 5, 9:00 AM
Invoice Number: SM-255619

Bottlenecks

Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 9.5 business days (threshold: 1.0 business days)
Exceeded by 8.5 business days
Billing Review
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Feb 11, 2:24 PM
Invoice #
SM-255619

Work Details (1)

Name Type Status Qty Amount Date
WL-03103549 Labor Open 1 $0.00 Feb 12, 5:31 PM

Details