Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Feb 19, 2026
✗ SLA Missed (1 biz days late)
🕐 Clock stopped: Completed (May 11, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 17, 2026
2 business days (counted)
Running total: 3 of 5 biz days used
⏸56d
⏸ Clock Paused
Status: Awaiting Parts
Feb 17 → May 6, 2026
56 business days (not counted)
▶ Clock Running
Status: Reschedule
May 6 → May 11, 2026
3 business days (counted)
Running total: 6 of 5 biz days used
Created: Feb 11, 2026
Completed: May 11, 2026
Business Days Used
6 / 5
0
5d budget
+1d over
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 11 → Feb 11 |
Created |
▶ Running
|
0 |
0 / 5 |
| Feb 11 → Feb 12 |
Ready for Scheduling |
▶ Running
|
1 |
1 / 5 |
| Feb 12 → Feb 17 |
Assigned |
▶ Running
|
2 |
3 / 5 |
| Feb 17 → May 6 |
Awaiting Parts |
⏸ Paused
|
56 |
—
|
| May 6 → May 11 |
Reschedule |
▶ Running
|
3 |
6 / 5 |
Material Management
57.0d
✗ SLA Missed
Material Management
57.0 days
Over SLA
Coordinators
7.9 days
Over SLA
Created: Feb 11, 2026
Due: Feb 18, 2026
Completed: May 11, 2026 (81 days late)
⏱️
57.0d in Awaiting Parts
Longest Stage
🔄
7 transitions
Status Changes
⚠️
59.2d over
Total Delay
📦
1 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
57.0 days stuck in "Awaiting Parts"
⏱️
Total Delay
59.2 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
1.6d
/ 1.0d SLA
Awaiting Parts
57.0d
/ 3.0d SLA
Reschedule
3.4d
/ 2.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
replaced caster. full function test. returned to service.
🔍
Technician Findings
Caster worn needs replacement
⚠️
Problem Description
Physical Damage: Front right caster clicking loudly. needs replacement.
Sanchez, Jon
PDF
Quote for PO Request Parts & Labor 602671940
Feb 17, 2026
PDF
GE Healthcare PO# 4010590092HTM Revision 0
Feb 17, 2026
PDF
GE Healthcare PO# 4010590092HTM Revision 1
May 13, 2026
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
18h 52m
📦
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
5d 1h
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
78d 5h
⏱️
✔️
From:
Reschedule, Completed
To:
Completed, Closed
Duration in Previous:
4d 20h, 0m
📄
From:
Closed, Ready to Bill
To:
Ready to Bill, Invoice Pending
Duration in Previous:
23h 11m, 0m
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
7m
🧾
Invoice Number:
SM-261754
Bottlenecks
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Awaiting Parts
Duration: 57.0 business days (threshold: 3.0 business days)
Exceeded by 54.0 business days
Reschedule
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours
🔗 Related Artifacts
📦
Parts Order 00090508
Closed
Work Details (4)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03216950 |
Parts |
Open |
1 |
$361.49 |
May 6, 5:09 PM |
| WL-03216951 |
Expenses |
Open |
1 |
$0.00 |
May 6, 5:09 PM |
| WL-03221831 |
Labor |
Open |
0.5 |
$0.00 |
May 11, 1:36 PM |
| WL-03221832 |
Labor |
Open |
3 |
$285.00 |
May 11, 1:36 PM |