Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351168 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Feb 11, 2026 → Mar 18, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 19, 2026
✗ SLA Missed (19 biz days late)
Active: 24 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
24d
▶ Clock Running
Status: Assigned
Feb 11 → Mar 18, 2026
24 business days (counted)
Running total: 24 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Mar 18 → Mar 18, 2026
0 business days (counted)
Running total: 24 of 5 biz days used
Created: Feb 11, 2026 Completed: Mar 18, 2026
Business Days Used 24 / 5
0 5d budget +19d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0 / 5
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0 / 5
Feb 11 → Mar 18 Assigned ▶ Running 24 24 / 5
Mar 18 → Mar 18 Tech On Site ▶ Running 0 24 / 5
Dispatch 0.0d
Coordinators 24.5d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.5 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Feb 11, 2026 Due: Feb 18, 2026 Completed: Mar 18, 2026 (27 days late)
📅
24.5 days Total Age
⏱️
24.3d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
25.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 24.3 days stuck in "Assigned"
⏱️
Total Delay 25.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
24.3d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Stryker no longer supports the stretcher. GE decided to retire unit.
🔧 Work Performed
Account decided to retire the unit because it is no longer supported by Stryker.
🔍 Technician Findings
Siderail top cracked.
⚠️ Problem Description
Siderail broke. Physical damage Evans, Joe
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Feb 11, 2:38 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 11, 4:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 59m
🚨 24.9 business days
⏱️
▶
2 2x Labor Added Mar 18, 2:29 PM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Joe Evans
From: Assigned
To: Tech On Site
Duration in Previous: 34d 20h
✔️
▶
2 Status: Completed Mar 18, 2:37 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.3 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 20, 2:41 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 12h
📨
Status: Invoice Pending by Hannah Shaw Mar 20, 2:57 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 16m, 0m
⏳ 1.0 business days
🧾
Invoice Created Mar 22, 9:39 PM
Invoice Number: SM-257002

Bottlenecks

Assigned
Duration: 24.3 business days (threshold: 4.0 business hours)
Exceeded by 23.8 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Feb 11, 2:38 PM
Invoice #
SM-257002

Work Details (2)

Name Type Status Qty Amount Date
WL-03149450 Labor Open 0.75 $0.00 Mar 18, 2:29 PM
WL-03149451 Labor Open 1 $0.00 Mar 18, 2:29 PM

Details